Job Description

ABOUT THE COMPANY

Jaxen Grey is a modern menswear retailer focused on helping individuals look and feel their best. We offer a thoughtfully curated selection of apparel and accessories from emerging and established brands - each chosen for quality, fit, and everyday versatility. Our stores are a place for discovery, delivering a personalized, elevated shopping experience where customers can explore style and find new favorites in a welcoming and inspiring environment.

Our team culture is grounded in trust, active listening, and shared expertise. We lead with purpose and strive to elevate every interaction - principles reflected in our internal STYLE framework. Whether online or in-store, our mission is to redefine what retail feels like through meaningful service, genuine connection, and a deep commitment to customer experience.

Behind the scenes, we’re a collaborative and driven team that believes in thoughtful product, intentional leadership, and building something meaningful together. If that sounds like you, we’d love to meet you!

ABOUT THE ROLE

At Jaxen Grey, theE-Commerce & Brand Experience Associateplays a key role in supporting both our digital presence and in-store experience. This position blends creative execution, e-commerce operations, and customer support to ensure a seamless and elevated brand experience across all customer touchpoints.

This is a full-time, salaried, exempt role supporting website merchandising, customer communication, and social content while maintaining a connection to the in-store experience through regular floor presence, reporting to the Director of Brand Experience.

DAILY RESPONSIBILITIES INCLUDE…

• Maintain and update jaxengrey.com, including product uploads, merchandising, and homepage updates with strong attention to visual presentation, brand consistency, and basic SEO best practices
• Support site experience optimization to improve conversion, usability, and overall customer experience
• Assist in executing digital merchandising and product presentation
• Manage customer inquiries across email, phone, and social channels, ensuring a high-touch, brand-aligned experience while identifying opportunities to improve the overall customer experience
• Resolve order issues, returns, and customer support needs in a timely and professional manner
• Assist in planning, creating, and executing social media content aligned with Jaxen Grey’s brand standards
• Capture and create content for digital and social channels that reflects the Jaxen Grey brand and aesthetic
• Engage with customers and build community across social platforms
• Support the in-store experience through regular sales floor shifts, providing exceptional customer service and capturing insights to inform digital and brand experience improvements
• Act as a brand ambassador by representing Jaxen Grey’s style, voice, and customer experience standards

YOU’LL THRIVE IN THIS POSITION IF YOU HAVE…

• Passion for men’s fashion, retail, and brand experience
• Strong attention to detail with a creative eye for design, aesthetics, and brand presentation
• Experience working with e-commerce platforms (Shopify preferred)
• Strong communication skills with a customer-first mindset
• Ability to manage multiple priorities across digital and in-store responsibilities
• Comfort working in a fast-paced, evolving environment
• Self-motivated with a proactive approach to problem-solving
• Ability to adapt to changing priorities and business needs
• Creative mindset with the ability to contribute ideas that enhance brand storytelling and customer experience

SCHEDULE & AVAILABILITY...

• This is a full-time, salaried role with an average expectation of approximately 40 hours per week
• Hybrid schedule across corporate office and store locations, based on the needs of the business
• Includes 1–2 in-store shifts per week, including occasional weekends, to support customer experience and brand alignment

WE OFFER...

• Salary range of$45,000–$52,000, based on experience and role scope
• Bonus incentives based on performance
• Medical, dental, and vision insurance plans
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Paid Time Off (PTO) based on full-time employment
• 30% employee discount on merchandise and in-store incentives
• Ongoing opportunities for internal advancement and professional growth

The job posting highlights the most important responsibilities and requirements of the job. There may be additional duties, responsibilities and qualifications for this job that may change at any time with or without notice.