Job Description
Job Location: Central Warehouse - 7940 S Valley View Blvd - Las Vegas, NV 89139
Salary Range: $14.25 Hourly
Job Shift: DayESSENTIAL EXPECTATIONS
Customer Service Expectations
Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.
ESSENTIAL EXPECTATIONS
Diversity, Equity, And Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.
POSITION EXPECTATION
Position
Summary
The E-Commerce Associate pulls, sorts, researches, takes pictures, lists upscale donated items, and provides customer service in the sale of online merchandise to meet production goals.
Responsibilities
- Assists in sorting of E-Commerce totes received from the Retail Stores, Attended Donation Sites, and the Distribution Center to determine if they will be posted online, sent to Deja Blue, or returned to the Retail Store.
- Performs constant internet research on pricing and accurate descriptions of merchandise to be sold online on ShopGoodwill.com.
- Takes or downloads pictures of merchandise for online listing on ShopGoodwill.com in accordance with daily set goals.
- Measures, weighs, and notes details of merchandise.
- Ensures accuracy by assigning an appropriate category or quantity of merchandise listed on ShopGoodwill.com.
- Shelves listed merchandise on the appropriate rack and ensures appropriate alphabetical and numerical location sequence.
- Conducts pre-scanning of incoming raw books and media to meet production and sales goals using a computer scanner and software and determines whether an item is acceptable for online listing.
- Fills rolling tables with rejected books and media to be sold in the Clearance Center.
- Creates totes of mixed media to be distributed to the Retail Stores.
- Generates inventory slips for listed books.
- Generates packaging, shipping labels, and postage by utilizing a web-based software system.
- Sorts shipments per USPS and International shipping vendor guidelines.
- Ensures all orders are packaged properly and shipped in a timely and efficient manner to meet preset goals.
- Determines the best method of shipment according to the classification of items bought and ensures accurate shipping rates.
- Assists in any other projects or tasks as determined by management.
Core Competencies
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- - - Job Knowledge
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- - - Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.
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- - - Dependability
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- - - Meets deadlines and works autonomously. Focused, punctual, and maintains consistent
- - - attendance. Accountable and can be relied upon during challenging and unexpected
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- - - Service Oriented
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- - - Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills. Establishes and maintains effective relationships. Meets quality standards and evaluates customer satisfaction and results.
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- - - Teamwork
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- - - Works collaboratively and respectively with others and is sensitive to team member
- - - engagement. Communicates openly seeking and providing support. Shares knowledge,
- - - provides assistance, and contributes well as a leader, facilitator, or participant. Accountable
- - - to team.
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Job Specific Competencies
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- - - Consistency
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- - - Performs duties and makes decisions in a reliable, logical, accurate and fair manner. Constantly achieves the established level of expected quality.
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- - - Patience
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- - - Accepts or tolerates delays or problems without becoming anxious or unprofessional. Steadfast despite opposition, difficulty or adversity. Maintains ability to meet goals, sustain services, collaborate with coworkers, and overcome obstacles.
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- - - Product Expertise
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- - - Has a thorough understanding of the product and customer impact. Knows product features and understands the marketplace. Collaborates and shares expertise with others. Solves problems with or elevates the product for increased productivity and effectiveness.
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- - - Productivity
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- - - Effectively problem solves while managing workload and time. Work produced in an accurate, consistent manner. Prioritizes and efficiently meets goals, objectives and deadlines. Assists others to ensure productivity. Makes a meaningful difference.
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Environmental Factors
- Duties will be conducted at the Central Warehouse or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair and sometimes humidity.
Physical Factors
- Must be able to lift, carry, push, and pull a minimum of 50 pounds.
- Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, bending, and kneeling.
Qualifications
Education, Experience, and Requirements Required
- Must have proven reliability in meeting attendance expectations.
- Exhibits proficiency with Microsoft Office suite software, including a strong emphasis on Word and Excel and the internet.
- Must be able to continuously perform repetitive work at a set pace.
- Must possess strong interpersonal skills with excellent communication skills.
- Exhibits a high level of integrity and business ethics.
- Exhibits a high level of adaptability and flexibility.
- Preferred
- High School Diploma or equivalent completion preferred.
- Bilingual (English and Spanish) a plus.
