Tampa Bay Sports isseekingorganized, detail-oriented team members to support our e-commerce operations as the official online retailer of the Tampa Bay Lightning and Tampa Bay Sun FC. This role plays a key part in delivering a top-notch fan experience, with a primary focus on theaccurateandtimelyfulfillment of online orders.
Essential Duties and Responsibilities
Accurately pick products for online orders using packing slips or pick lists
Pack items securely for shipping, ensuring products arrive safelytocustomers
Print and apply shipping labels; prepare shipments for daily FedEx pickups
Maintain a clean, organized, and efficient packing/shipping workspace
Helpconsolidateand organize inventory to maximize storage efficiency
Restock e-commerce inventory and pull new merchandise from the warehouse
Assistwith product tagging, promotional packaging, and special projects
Support returns and exchanges processing
Participate in cycle counts, inventory audits, and other retail operations as needed
Provide support during promotions, game days, andspecial events
May be assigned to work indifferent functionsof retail or event types as needed, including concerts, hockey games, the plaza store, warehouse, etc.
Qualifications
At least six months prior experience working in customer service
Ability to work effectively both independently and as part of a team
Previousexperience in e-commerce fulfillment, shipping, or retail is preferred
Familiarity with Shopify andShipStationis preferred
Capable of multitasking and prioritizing in a deadline-driven environment
Strong attention to detail with excellent organizational skills
Strong verbal and written communication skills
Willingness to occasionally support other areas of retail operations
Availability during peak seasons, game days, and promotional events may berequired
Working Conditions
Must be able to stand onfeetforlong periodsof time, walk longdistancesand climb stairs
Must be able to communicate clearly and concisely in the English language
Ability to work in areas that can become crowded with equipment and/or people
Ability to work comfortably around special effects including, but not limitedto:haze, strobe lights, lasers, etc.
Ability to work in loud environments
Ability to lift and carry up to25lbs
Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times
Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays
Must be able to work in cold/hotindoorand outdoor temperatures
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Vinik Sports Group (VSG) is an entity established by Jeff Vinik to manage the three-time Stanley Cup Champion Tampa Bay Lightning (2004, 2020, 2021) of the National Hockey League and hold the leasehold rights to Benchmark International Arena, the 19,092-seat downtown Tampa home in which the team plays its games. The venue opened in 1996 and became Benchmark International Arena in August 2025 when the global mergers and acquisitions firm, Benchmark International, partnered with Vinik and the Lightning. Since 2010, Vinik has led a complete brand and business transformation of the Lightning and the arena, featuring a mostly private renovation of the publicly owned facility. Doug Ostrover and Marc Lipschultz joined the expanded ownership group of Vinik Sports Group in 2024, alongside Arctos, which initially joined in 2021. In addition to owning the Lightning and managing Benchmark International Arena, Vinik Sports Group, through TBSE, manages the Yuengling Center on the campus at the University of South Florida.
