Job Description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

“Don’t miss this fantastic opportunity to join our successful team and represent Jaeger-LeCoultre. Beyond watches, you will have the privilege to offer your clients experience, emotions, craftmanship, and sheer beauty.”

• Client Relations Senior Team Leader

Join our dynamic team in Amsterdam and become the authentic voice of Jaeger-LeCoultre, our prestigious watchmaking Maison, contributing to the world of luxury Haute Horlogerie and technical innovation.

HOW WILL YOU MAKE AN IMPACT?

As an E-boutique Client Advisor, you will be the authentic voice of Jaeger-LeCoultre, building lasting relationships with our clients across all digital channels. You will deliver exceptional, personalized luxury experiences, leveraging deep horological product knowledge and commercial acumen to drive sales and client engagement. Your role is pivotal in enhancing client satisfaction, fostering loyalty, and contributing to a comprehensive 360° client view. You will proactively manage client portfolios, process orders, resolve inquiries, and meticulously capture data, all while promoting Jaeger-LeCoultre's rich heritage, technical mastery, and iconic designs and contributing to operational excellence.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We believe in shared success and understanding that with your actions you elevate your team and our Maisons.

To excel in this role, you will possess:

• A genuine passion for delivering exceptional luxury client experiences, with strong empathy and active listening skills, and a profound appreciation for fine watchmaking and its intricate mechanisms.
• Excellent verbal and written communication, ability to articulate Jaeger-LeCoultre's values, build rapport, and convey the intricate stories behind our legendary timepieces.
• Resources and proactivity, in resolving client inquiries, being adaptable to varying needs
• Meticulous attention to detail, unwavering integrity, discretion, and professionalism
• A collaborative mindset, eager to share knowledge and support team members
• Experience in luxury retail, client relations, or international customer service (a significant advantage), or a background in hospitality
• Fluency at native level in French; full professional proficiency in English; additional fluency in other languages is a plus

HOW DO WE KEEP YOU SMILING?

A great opportunity to work for Richemont, a global leader in the luxury industry, with iconic watchmaking Maisons like Jaeger-LeCoultre. You'll join a passionate, international team in Amsterdam, with significant opportunities for professional growth and development. We offer a competitive salary, comprehensive benefits, and a culture that values excellence, creativity, and passion.

YOUR JOURNEY WITH US

• Should your application be selected, you will receive an initial call from our HR team.
• If successful, we will ask you to complete an online assessment.
• Dependent on the outcome of this assessment, we will invite you to a personal interview.
• We wish you the best of luck and hope to be able to give you that final call with the offer.

If this sounds stimulating to you, we are happy to hear from you and hopefully welcome you to our teams!

#Richemont #WeCraftTheFuture