Job Description

You’re looking for a change, and so are we. At Venable, we know that every new hire brings valuable experience, new perspectives, and a chance to raise the bar on our approach to e-billing. That’s why we’re looking for an E-Billing Operations Analyst to help us oversee firm-wide e-billing operations from transmission through payment, including oversight of the e-Billing Hub, multiple e-Billing platforms and e-Billing gateways.

The ideal candidate will be responsible for…

• Establishing, maintaining and updating e-bill processes and controls
• Providing summary instructions and client guidelines distillation
• Auditing for complete and thorough set-up of newly enrolled e-bill clients and clients moving from one e-bill platform to another
• Auditing for timely timekeeper, rate, budget submissions and approvals
• Troubleshooting technical challenges and resolving complex e-billing issues with clients and/or vendors
• Assisting in training firm billing coordinators in e-Billing Hub and additional vendor services
• Serving as a liaison to staff and attorneys to resolve firm-wide e-bill issues
• Ensuring superior levels of customer service in interactions with all levels of internal and external clients

The successful candidate will demonstrate...

• A minimum of two years previous accounting and/or billing experience, including e-billing experience
• Thorough understanding of bill processing including policies and procedures; ability to review and interpret client billing guidelines
• Working knowledge of electronic billing processes, including creation, manipulation and submission of LEDES files
• Familiarity with legal vendor electronic billing sites
• Legal billing experience with Aderant or Elite preferred
• Ability to exercise discretion and independent judgment in the performance of responsibilities and the aptitude for effective and creative problem solving
• Strong project and time management skills

Qualifications

Education Requirements

• Bachelor's degree in a related field or equivalent experience

Skills & Technical Requirements

• Minimum of two years previous accounting and/or billing experience, including e-billing experience
• Thorough understanding of bill processing including policies and procedures associated with same
• Ability to review and interpret client billing guidelines and implement same
• Working knowledge of electronic billing processes, including creation, manipulation, and submission of LEDES files
• Familiarity with legal vendor electronic billing sites
• Intermediate mathematical and data entry skills
• Computer aptitude; experience using current Windows Operating System, Microsoft Office applications, including Word, Outlook and Excel
• Work requires continual attention to detail
• Legal billing experience with Aderant or Elite preferred

Other Requirements

• Strong focus on client service and responsiveness
• Ability to work in a consultative manner
• Strong negotiation skills and the ability to make persuasive arguments to varying levels within the organization
• Ability to direct and coordinate work efforts of individuals with differing abilities and delegate work to others
• Ability to exercise discretion and independent judgment in the performance of responsibilities and the aptitude for effective and creative problem solving
• Ability to respond effectively and timely to sensitive inquiries or complaints
• Strong communications skills; ability to interact with individuals at all levels of the organization
• High level of interpersonal skills to handle sensitive and confidential situations with poise, tact and diplomacy
• Ability to work in fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands
• Strong project and time management skills
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Self-starter who can manage priorities, meet deadlines, and collaborate with other team members across the firm
• Demonstrated commitment to working collaboratively as part of a team and ability to lead, influence and motivate others
• Aptitude for continuous improvement, efficiencies and automation

Physical Requirements

• Work is mainly sedentary