Job Description

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title: E-Banking Support Specialist

Responsible in processing reconciliation, investigation and resolution of complaint of MBTC and other banks cardholders’ transactions passing through own ATM/CAM/CRM terminals as well as inter-subsidiary and BancNet including bank’s own e-channels within the prescribed TAT.

Specific Duties & Responsibilities:

• Daily monitoring & investigation of various international acquiring (VISA and Mastercard) chargeback/complaints received through CIMS-ITSP, VISA Online and Mastercard-Mastercom. Ensure resolution/closure within required TAT with no breached item.
• Daily monitoring & investigation of various chargeback/complaints for MBTC credit card cash advance received from Metrobank Credit Card unit via e-mails. Ensure resolution/closure within required TAT with no breached item.
• Preparation of daily Summary of Adjustment, either for debit or credit to client’s account.
• At end of day, ensure all adjustments are posted (credited/debited) to clients’ accounts and coordinate with affected branch of account (BOA) for any unposted transactions.
• Daily monitoring & investigation of various ATM, CAM and WDM cash balancing sheet with either actual cash or system discrepancies, either overage or shortage, based on but not limited to the following:

1. 1. Electronic journal file
   2. Print counters from branch/CMSU
   3. List of ATM Withdrawal (LAW)
   4. ATM CIV 12MN Report (AT56)
   5. Successful CAM Transaction Report (AT4CAMD)

• Provide daily the updated status of above-mentioned discrepancies to all concerned branches/CMSUs.
• Daily monitoring, investigation and resolution of ATM, CAM and WDM discrepancies reported through e-mails, if any.
• Investigation and verification of actual cash shortage, due to dispensed without debit, if any.
• Ensure reply to all e-mails received daily.
• Preparation of RIR, ITSP for ITG and Incident reports whenever necessary.
• Monitor and ensure complete data for RFD MIS report within five (5) banking days after each reference month.
• Preparation of weekly and monthly reports, if any.

• Exercises and executes the check and balance of all investigation activities in consonance with bank’s policies and procedures.

• Participates in the testing of any automation project to assist the officer in-charge.

• Performs other functions that may be assigned from time to time.

Qualifications:

• Preferably with work experience in the banking industry.
• Preferably with reconciliation experience.
• Strong analytical skills
• Ability to ensure accuracy through control and attention to detail
• Detail-oriented with a high level of precision in work
• Basic knowledge of Microsoft Excel
• Basic knowledge of Microsoft Word

Other Details:

Rank: Rank and File

Unit: Branch Banking Sector / Branch Operations Support Group / Electronic Banking Division / Reconciliation and Fulfillment Department

Location: GT Tower, Ayala Avenue corner H.V. Dela Costa Street, Makati City