Job Description

GENERAL DESCRIPTION OF POSITION

The E Banking Processing Team Lead manages the day-to-day processing of ACH. ACH processing includes origination and incoming Fed files, handle and manage returns and NOCs, internal bank transfers, company payroll, making sure all ACH files are processed, received at Federal Reserve daily and assist with audits. Assist with any problems or issues relating to ACH. Making sure all procedures are kept updated / written for ACH processing. Communicate with other banks, internal employees and customers on ACH issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Processing origination files for Centennial Bank and customer files to Federal Reserve. This duty is performed daily, about 60% of the time.
2. Handles returns, NOCs, and any problems related to Incoming ACH . This duty is performed daily, about 15% of the time.
3. Ensures prompt resolution of customer complaints and issues (both internal and external). This duty is performed daily, about 10% of the time.
4. Ensures bank policy and procedures are followed and confidentiality of customer information is upheld. This duty is performed daily, about 5% of the time.
5. Supervises staff. This duty is performed as needed, about 5% of the time.
6. Responsible for professional and knowledgeable written and verbal communication on behalf of the bank. This duty is performed daily.
7. Responsible for updating and maintaining policies, procedures and some management reports. This duty is performed monthly, about 5% of the time.
8. Completes required BSA/AML training and other compliance training as assigned. This duty is performed annually.
9. The ability to work in a constant state of alertness and in a safe manner.
10. Ensure all incoming and outgoing files are processed and accepted with CEN / Fed. This duty is performed daily, about 10% of the time.
11. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 2 years related experience and/or training, and 7 to 11 months related management experience, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.

CRITICAL THINKING SKILLS

Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

AAP Certified

SOFTWARE SKILLS REQUIRED

Intermediate: Spreadsheet, Word Processing/Typing

Basic: 10-Key, Accounting, Alphanumeric Data Entry, Payroll Systems, Presentation/PowerPoint

WORKING CONDITIONS

Periodically exposed to such elements as noise, intermittent standing, walking, occasionally pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to use hands to finger, handle, or feel, talk or hear; regularly required to sit, reach with hands and arms; occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision; and color vision.

ADDITIONAL INFORMATION

-Bachelor's degree preferred
-Extensive knowledge of Retail Banking and Electronic Banking operations, procedures and related data processing concepts
-Effective written and verbal communication skills