Job Description

GENERAL DESCRIPTION OF POSITION

The Electronic Banking Card Specialist, Sr serves as a subject matter expert for debit cards, credit cards, and card disputes. All duties of the Electronic Banking Card Specialist, Sr will adhere to federal regulations and serves customers through other banking professionals. This role will be the primary resource for customer/lending issues and resolutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Receive and respond to internal queues of front office requests, which includes tickets, emails, phone calls, letters, and various card applications.
2. Work directly with departmental systems, lenders/retail, and customers to resolve card issues, errors, and fraud.
3. Process, reconcile, and balance day-to-day card transactions.
4. Resolve cardholder issues in coordination with front line staff and customers. This duty is performed as needed, about 10% of the time.
5. Adhere to all federal regulations including Regulation E and UDAAP.
6. The ability to work in a constant state of alertness and in a safe manner.
7. Complete required BSA/AML training and other compliance training as assigned.
8. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 19 to 23 months related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.

CRITICAL THINKING SKILLS

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Intermediate: 10-Key, Alphanumeric Data Entry, Spreadsheet, Word Processing/Typing

WORKING CONDITIONS

Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is regularly required to sit, talk or hear; occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

• Must possess a demonstrated ability to navigate various software
• Must possess strong communication skills and good documentation/organizational skills
• Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and sometimes tight schedules
• Excellent customer service skills and a minimum of two years of related experience
• Experience with card systems a plus
• Experience with FIS systems a plus
• Applicant is expected to have experience servicing customer needs in an often fast-paced environment