Job Description

Dynamics 365 & Power Platform Manager

Location: Remote (UK)

Department: Technology & Data

Salary: £45,384

Reports to: Head of Business Systems

About Rethink Mental Illness

At Rethink Mental Illness, we work to improve the lives of people severely affected by mental illness. Every day, our colleagues help create better support, better services and better opportunities for people across England.

As we continue our digital transformation journey, we're looking for an experienced Dynamics 365 & Power Platform Manager to lead the operational management, development and continuous improvement of our Microsoft CRM estate.

The Opportunity

This is an exciting opportunity to take ownership of a complex and business-critical Dynamics 365 and Power Platform environment used by more than 900 colleagues across the organisation. The platform supports a wide range of services and functions, including frontline service delivery, case management, fundraising, supporter engagement, marketing, governance and compliance.

You'll play a key role in ensuring our Dynamics 365 and Power Platform solutions are secure, scalable, well governed and aligned to organisational priorities. Working closely with the Head of Business Systems, you'll translate strategic objectives into a clear delivery roadmap while managing a team of CRM specialists and building internal capability.

This role offers the chance to combine strong technical expertise with leadership, stakeholder engagement and digital innovation, helping us use technology to drive meaningful outcomes for people affected by mental illness.

What You'll Be Doing

• Leading the day-to-day management of Dynamics 365, Dataverse, Power Apps and Power Automate.
• Managing the configuration, development and optimisation of CRM and Power Platform solutions.
• Owning and coordinating delivery of improvements, enhancements and projects across the platform estate.
• Building strong partnerships with stakeholders across services, fundraising, marketing, data and technology teams.
• Identifying opportunities to improve processes, automate activities and enhance user experience.
• Providing technical leadership and governance to ensure solutions are maintainable, secure and scalable.
• Managing, coaching and developing a team of CRM specialists.
• Working with external suppliers and Microsoft partners to ensure effective delivery and value for money.
• Supporting data quality, governance, reporting and compliance across CRM platforms.

Essential criteria

We're looking for someone who combines excellent technical knowledge with strong leadership and stakeholder management skills.

You'll bring:

• Significant experience managing CRM platforms within complex organisations.
• Advanced knowledge of Microsoft Dynamics 365 and the Microsoft Power Platform, including Model-Driven Apps, Power Automate and Dataverse.
• Experience delivering CRM development, enhancement and transformation projects from concept through to implementation.
• Strong analytical and problem-solving skills, with the ability to resolve complex system, process and data issues.
• Experience leading and developing technical teams.
• The ability to communicate technical concepts clearly to a wide range of audiences.
• Experience working with data governance, security and compliance requirements.
• A collaborative approach and a passion for continuous improvement.

It would be great if you also had:

• Experience delivering projects using Agile or SCRUM methodologies.
• Salesforce knowledge or experience.
• Experience of Microsoft Fabric or other data warehouse technologies.

Why join Rethink Mental Illness?

We believe people do their best work when they feel supported, valued and able to be themselves. You'll benefit from:

• An inclusive culture, with colleague-led staff networks for Disability & Neurodiversity, Race & Ethnicity, LGBTQIA+, Gender Equality and Menopause.
• Flexible working and 25 days' annual leave (plus bank holidays and your birthday off), with the option to buy or sell leave.
• Wellbeing support including our Wellbeing Hub, Employee Assistance Programme, Wellbeing Champions and Unmind.
• Learning and development opportunities to help you grow your career.
• Financial and family benefits including a contributory pension, enhanced family leave and travel schemes.
• Recognition and rewards including discounts, cashback offers and a Blue Light Card.
• Referral bonus where you can earn up to £300 for introducing someone to our team.

Our commitment to inclusion

We're proud to be a Disability Confident Employer and a signatory to the Business in the Community Race at Work Charter. We're also committed to becoming a truly anti-racist employer, campaigning organisation and service provider supported by a multi-year equity, diversity and inclusion programme of work. For more information please view https://www.rethink.org/media/hdtjjy5b/revised-edi-plan-rethink.pdf

We actively encourage applications from people of all backgrounds and experiences and want everyone to have the opportunity to demonstrate their skills and experience. If you need reasonable adjustments during recruitment or when in your role, please let us know and we will work with you to understand what support you need.