Flight Centre Travel Group

Dynamics Mid-Office Systems Analyst - Support

Flight Centre Travel Group  •  London, GB (Onsite)  •  5 hours ago
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Job Description

ABOUT THE OPPORTUNITY
Step into a dynamic, problem-solving role where you’ll elevate mid-office systems and drive meaningful operational improvements. As part of a collaborative Mid-Office Support team, you’ll work closely with Technology and Finance to enhance system performance, streamline processes, and support end users. This is your opportunity to influence business outcomes through system enhancements, testing, and user enablement. If you enjoy analysing data, improving systems, and making an impact, this role is for you.
KEY RESPONSIBILITIES
• Lead and manage system testing processes, environments, and plans
• Identify and implement continuous process and system enhancements
• Maintain and configure mid-office systems including transactions, product groups, and user access
• Coordinate and execute system upgrades, enhancements, and maintenance activities
• Perform system, application, and data analysis to drive improvements
• Collaborate with developers and business stakeholders to implement solutions
• Support user acceptance testing and regression testing activities
• Provide helpdesk support for front-end system queries and invoicing issues
• Deliver training to system users across Finance and the wider business
• Monitor and resolve system queries within agreed SLAs
• Maintain user documentation and procedures
• Identify efficiencies and improvements within mid-office operations
• Support team deliverables and contribute to broader Finance initiatives
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
EXPERIENCE & QUALIFICATIONS
• Strong problem-solving and time management skills
• Proven success in previous roles
• Excellent organisational skills and attention to detail
• Strong analytical and communication skills
• Ability to influence, challenge, and improve business processes
• Proactive, self-motivated, and adaptable to change
• Minimum 2 years mid-office experience
• Knowledge and experience of Protas
• Comprehensive knowledge and experience of GDS

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentRSA@flightcentre.co.za

Flight Centre Travel Group

About Flight Centre Travel Group

Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.

Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.

1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.

And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.

We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.

Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.

With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.

Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.

Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.

We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom. 

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
South Brisbane, AU
Year Founded
Unknown
Website
fctgl.com
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