Job Description

We are looking for an experienced Dynamics CRM Tech Lead/Architect with strong hands-on experience in Microsoft Dynamics 365 CRM Online, Dataverse, Power Platform, integrations, solution architecture, and CRM deployments.

Technical/Functional Skills

• Strong functional understanding of CRM across various domains, especially Sales and Service modules.
• Deep expertise in Dataverse and Microsoft Power Platform.
• Strong experience with:
• Power Automate and Connectors
• Power Apps
• CRM Plugins and JavaScript
• CRM data modeling
• Workflow automation
• Experience designing and developing CRM integrations using various patterns, including:
• API-based integrations
• ETL
• Batch jobs
• App-based/ISV solutions
• Experience designing and executing large-scale CRM data migrations using tools such as Azure Data Factory, Synapse, or Microsoft Fabric.
• Strong knowledge of CRM Solutions, ALM, environment management, and deployments.
• Experience with OOB Reports, Dashboards, and Power BI.
• Knowledge of data platforms connected to CRM, including Microsoft Fabric and Azure Synapse.
• Experience with Copilot in D365/M365, Copilot Studio, Azure AI Foundry, and development of agents/chatbots.
• Experience with requirements gathering, solution design, and technical documentation.
• Strong troubleshooting and problem-solving skills with the ability to collaborate effectively with development teams.
• Strong experience with Microsoft Dynamics CRM Online.
• Excellent communication and stakeholder management skills.
• D365 Certification: PL-600, PL-200, or AB-100.
• Knowledge of Azure components; AZ-900 certification preferred.

Requirements

Roles & Responsibilities

• Work effectively within an Agile delivery model.
• Engage with client stakeholders to understand requirements and design solutions.
• Provide effective CRM solutions within tight delivery timelines.
• Conduct CRM solution approach and architecture workshops.
• Create High-Level Technical Design (HLTD) documentation.
• Design CRM data and integration solutions.
• Manage CRM environments for development, testing, UAT, and production.
• Provide deployment and production support for CRM solutions.
• Collaborate with technical and functional teams to troubleshoot and resolve application issues.