Synergi Unifi are a Microsoft Solutions Partner providing businesses with Microsoft Dynamics solutions and business support services. We are currently recruiting for a Microsoft Dynamics 365 Support Consultant to join our team.
Objective of the Role:
The objective of this role is to take a consultative approach to the support of existing customer solutions regarding their Dynamics 365 product suite. This will be primarily remote, and Teams based support direct to our clients, however, occasional customer site visits during support handovers and implementation project final phases will be necessary.
You will manage the first line service desk and provide first and second line support plus escalations to the project team.
The Dynamics 365 product stack includes applications such as Business Central, Sales, Customer Insights (formerly Marketing) Customer Service and Field Service but also significant elements of the Power Platform.
You will also support the wider team working closely with other members of the business where required.
Key Responsibilities:
Requirements
To apply for this role, please follow our online application process and submit a CV and cover letter.
Closing date for applications: 21st August at 12noon
DC Thomson is a family-owned business headquartered in Scotland, with a presence in London and across the globe. A 200-year-old company that is purpose led and future focused. And our purpose is clear: to champion, entertain and bring together our communities.
We are home to some of the UK’s best loved media brands that have been the voice of our communities for generations – from the iconic Beano, Stylist and People’s Friend to the UK’s biggest puzzle brand Puzzler and a portfolio of regional newspapers and radio stations including two of the top three best-selling regional dailies in the UK - The Press and Journal and The Courier. We have a thriving genealogy community (Findmypast), a trusted technology solutions business (Brightsolid) and a global marketing agency (Fifth Ring). From our long-established media brand, Energy Voice, an influential authority in the global energy conversation, we launched E-FWD, a membership organisation where the industry’s forward thinkers are coming together to drive the movement to secure, clean energy.
We have the influence and ambition to make a real difference towards tackling the critical issues of our time. Assets and knowledge built over decades of supporting high growth, innovative businesses allow us to make bold, long-term visionary decisions. DC Thomson is backing businesses that are making an impact in energy transition, water technology, the circular economy and food security amongst others.
Philanthropy and supporting the communities we live and work in is part of DC Thomson’s DNA, both through our brands and the Thomson family trust – The Northwood Charitable Trust.
At DC Thomson, we are modernising and ambitious, investing in technology and talent, and building brands for the digital age. A trusted partner that is driving positive change, inspiring innovation, and fuelling growth and success and a transformative business where people, partners and communities feel part of something extraordinary.
