Job Description

ABOUT USTechLabs London is a fast-growing Microsoft Premium Partner and the team behind iProperty Cloud- a comprehensive Housing Management Solution (HMS) built on Microsoft Dynamics 365 CE/CRM and the Power Platform. We work with housing providers across the UK to digitally transform the way they manage their homes, tenants, and services. We're an engaged and collaborative team, and we're looking for someone who shares that spirit.
THE ROLE

Technical Consultant will be operating at the intersection of functional consultancy and technical delivery, supporting the design and implementation of solutions across Dynamics 365 CRM (Customer Engagement), Power Platform, and Azure-based systems.This role will work closely with clients, business stakeholders, project teams, and architects to understand requirements and contribute to solution delivery, while applying hands-on experience in Dynamics 365 CRM and the wider Microsoft ecosystem

RESPONSIBILITIES

1. Stakeholder Engagement & Communication

• Facilitate discovery workshops and requirements-gathering sessions with business and technical stakeholders.
• Communicate technical concepts clearly to both technical and non-technical audiences.
• Support and contribute to client meetings, ensuring actions and requirements are captured accurately.
• Balance business requirements with technical constraints and established Dynamics 365 and Power Platform best practices.

2. Solution Design & Documentation

• Translate defined business requirements into functional and technical designs under guidance where required.
• Contribute to solution proposals, including documenting scope, assumptions, and approach.
• Produce clear and structured functional and technical documentation.
• Apply established best practices in areas such as data modelling, data migration, and integration design within Dynamics 365 environments.

3. Configuration & Delivery

• Configure and customise Dynamics 365 CRM (Customer Engagement), including:
  • Entities, forms, views, dashboards
  • Business rules, workflows, and Power Automate flows
  • Plugins, custom actions, and extensions
• Build Power Platform components such as model-driven and canvas apps.
• Support implementation of data migration and integration solutions into/from Dynamics 365.
• Deliver across internal products and client-facing solutions.

4. Technical Contribution

• Contribute to integration development using Dynamics 365 APIs, REST/SOAP services, and Azure components.
• Support development using C#/.NET (plugins, backend logic) and JavaScript/TypeScript (client-side customisation).
• Participate in code reviews and follow established development standards.
• Ensure work aligns with defined quality, security, and performance expectations, as well as with existing core product offering approaches.

5. Project & Team Support

• Contribute to effort estimation and project planning activities.
• Work collaboratively with project teams to support successful delivery.
• Provide guidance and mentoring support to junior or less experienced team members where appropriate.
• Follow established change, release, and approval processes.

SKILLS AND EXPERIENCE

Required

• Proven hands-on experience in a technical consulting, engineering, or delivery role.
• Commercial experience with Microsoft Dynamics 365 CRM (Customer Engagement), including customisation and configuration.
• Experience developing plugins, workflows, or custom extensions in Dynamics 365 & the Power Platform
• Understanding of Dynamics 365 data model, Dataverse, and core power platform capabilities.
• Experience with system integrations (e.g. REST/SOAP APIs, ETL/ELT processes).
• Working knowledge of Microsoft Azure services (e.g. Functions, Logic Apps, Service Bus, Data Factory).
• Proficiency in C#/.NET and familiarity with scripting/web technologies (e.g. JavaScript or TypeScript).
• Understanding of relational databases and data modelling principles.
• Ability to produce clear technical and functional documentation.
• Strong analytical and problem-solving skills.
• Effective communication skills with both technical and non-technical stakeholders.
• Ability to manage workload across multiple tasks in a delivery environment.

Desirable

• Experience across specific Dynamics 365 CE modules (e.g. Sales, Customer Service, Field Service).
• Experience with Power Platform (Power Apps, Power Automate, PowerBI/Fabric).
• Familiarity with Azure-based integrations and cloud-native solutions.
• Experience working in Agile or Iterative delivery environments.
• Microsoft certifications (e.g. Dynamics 365, Power Platform, Azure).
• Exposure to web development frameworks (e.g. .NET MVC, Angular).

WORK ARRANGEMENTS

• Remote working is available if the job is performed effectively.
• Occasional travel to client sites depending on business needs.

WHY JOIN US? You'll be joining a growing, forward-looking team that makes a real impact in the housing sector. You will have real ownership of client relationships and delivery, while supported by an experienced project and technical team around you, with plenty of opportunities to develop your skills and expertise.