Job Description

Job Summary

Your Role

The Dynamics 365 Platform Lead is responsible for the day-to-day operation, administration, support and continuous improvement of Ricoh's Dynamics 365 Finance & Operations and Dynamics 365 Field Service platforms.As Ricoh's primary internal platform owner, you will ensure system stability, manage incidents and service requests, implement configuration changes, coordinate releases and support business users. Working closely with stakeholders, you will identify opportunities to optimise platform performance, improve user adoption and strengthen internal platform capability.

This is a hands-on role and serves as Ricoh's primary internal platform owner. The Platform Lead is accountable for maintaining system stability, resolving incidents, supporting users, implementing configuration changes, coordinating releases and driving platform adoption.

Job Description

Key Responsibilities

• Oversee the day-to-day operation, stability and performance of Dynamics 365 F&O and Field Service.
• Manage the Dynamics support queue, investigate incidents, resolve functional issues and perform root cause analysis.
• Configure and maintain workflows, business rules, security roles, master data structures, forms, notifications and Field Service settings.
• Support Finance, Supply Chain, Operations and Field Service processes, including technician scheduling, dispatch, work orders, inventory and purchasing.
• Coordinate user acceptance testing, develop test plans and scripts, and validate system releases and production changes.
• Provide user support, coaching and training materials to improve system knowledge and adoption.
• Manage enhancement requests, prioritise backlog items and identify opportunities for automation and process optimisation.
• Maintain system documentation and work with stakeholders to deliver continuous platform improvements.

What Does Success Look Like?

• A stable, reliable platform with minimal business disruption.
• Timely resolution of incidents within agreed service timeframes.
• Strong business confidence and user adoption of Dynamics capabilities.
• Efficient system processes and effective user support.
• Continuous improvements that deliver operational efficiencies and strengthen Ricoh's internal platform capability.

Skills

Qualifications

Essential

• Demonstrated experience supporting Dynamics 365 Finance & Operations.
• Strong hands-on configuration experience.
• Experience resolving incidents and supporting enterprise business applications.
• Strong understanding of Finance Processes, Procurement, Inventory Management, Warehousing, Service Operations and Field Service Delivery.
• Experience with workflows, security, testing, release management, user support and training.
• Strong troubleshooting, problem-solving and stakeholder communication skills.

Desirable

• Microsoft Dynamics 365 Functional Consultant certification.
• Power Platform experience.
• Managed Services or Help Desk leadership experience.
• ERP implementation and hypercare experience.
• Experience supporting field workforce environments.

Please note: Ricoh Australia does not offer visa sponsorship. Applicants must have valid Australian working rights.