Job Description

JOB REQUISITION

Dynamics 365 CE Architect Manager

LOCATION

TORONTO

ADDITIONAL LOCATION(S)

You Belong Here

The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture.  We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver.

At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.

Where We Need You

Protiviti islooking for aTechnology ConsultingManager to join our growingMicrosoftteam.

What You Can Expect

As a Manager, you’ll partner with our clients to solve complex business problems and provide impactful advice and solutions.  You’ll develop lasting relationships with client personnel and further these relationships through quality product delivery.  You’llfoster a networkwithin the business community and serve as an ambassador of Protiviti in the market.  You will also be a mentor, trainer, and coach to Consultants and Senior Consultants as you facilitate the successful completion of project work plans.

What Will Help You Be Successful

• You enjoy designing scalable, enterprise‑grade Dynamics 365 CE solutions that align business requirements with long‑term platform strategy.

• You are motivated to learn and interested in all things related to Dynamics 365 CE including the latest trends and developments. 

• Youare passionate aboutbuildingrelationships with clients andproviding exceptional experiences.

• You have an inherent interest in project management and team leadership.

• Youpromotea positiveteam culture thatfosters open communication among all engagement team members. 

• You create development opportunitiesfor others, including participating in the creation and rollout of training,and ways for your team to improve ourclients and communities.

• Youhave interest in participating in the preparation of client proposals and strategies to win new business.

• You have interest in working with a diverse portfolio of clients across multiple industries.

Do Your Talents Include the Following?

• Demonstratedexperience with:

• Architecting scalable, enterprise-grade Dynamics 365 Customer Engagement solutions.

• Hands-on experience implementing Dynamics 365 CE modules including Sales and Customer Service.

• Leading full lifecycle delivery including requirements gathering, solution design, build, testing, deployment, and post-go-live support.

• Translating business requirements into scalable CRM solutions, including sales and customer service process design and optimization.

• Defining and enforcing solution architecture standards, governance frameworks, and best practices across CE implementations.

• Strong experience with CE customizations using entities, forms, views, business rules, workflows, and Power Automate.

• Designing and delivering integrations between Dynamics 365 CE and external systems using Microsoft Dataverse, APIs, Microsoft Azure Logic Apps, or middleware platforms.

• Proficiency leveraging Microsoft Power Platform (Power Apps, Power Automate, Power BI) to extend and enhance CE capabilities.

• Ensuring security, compliance, and data governance across Dynamics 365 and integrated systems.

• Evaluating, summarizing, organizing, and interpretingdata.

• Establishing and cultivating business relationships and a professional network, including with senior executives 

• Ability to translate and communicateissues, risk, or challengesto client personnel, including executives. 

• Leadership and direct supervisory experience of teams including conducting performance appraisals, mentoring and coaching, oversight and review of work, coordination across teams, and understanding how to motivate.  

Your Educational and Professional Qualifications

• Bachelor’s degree inarelevant discipline (e.g.,MIS,CIS,Information Technology, or related field)

• 5+ years working in in professional servicesorrelatedindustry.

• Proficiency in Microsoft Office suite applications with specific emphasis on Word, Excel and PowerPoint. Secondary emphasis on Visio and Access.

• Professional Certification such as Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant,Microsoft Certified: Power Platform Functional Consultant Associate,Microsoft Certified: Azure Fundamentalsor similar preferred.

Our Hybrid Workplace

Protiviti practices a hybrid model, which is a combination of working in person with a purpose and working remotely. This model creates meaningful experiences for our people and ourclients while offering a flexible environment. The ratio of remote to in-person requirements vary by client, project, team, and other business factors. Our people work both in-person in local Protiviti offices and on client sites, which can include local or out-of-state travel based on our projects and client requests and commitments.

#LI-Hybrid

Starting salary is based on a full-time equivalent schedule. Placement in the range is dependent upon experience, skills and geographic work location. Below is the salary range for this job

$105,000.00 – $155,000.00

This job posting is for a current vacancy.

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

All applicants applying for Canadian job openings need authorization to work in Canada for Protiviti without sponsorship now or in the future.

As part of Protiviti’s employment process, any offer of employment is contingent upon successful completion of a background check.

Protiviti is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

Protiviti is not registered to hire or employ personnel in the following provinces – New Brunswick, Newfoundland & Labrador, Northwest Territories, Nova Scotia, Nunavut, Prince Edward Island, Quebec, Saskatchewan, Yukon.

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

JOB LOCATION

CAN TORONTO