Job Description

About the company:

Our client is a technology company delivering innovative software and IT solutions. Focused on quality, agility, and modern engineering practices, the company empowers businesses through scalable digital solutions and a strong commitment to technical excellence.

Responsibilities:

• Scoping of Non-Development CRs: Lead client discussions to understand business change requests such as training needs, new company setups, ISV integrations, and configuration packs, translate business requirements into functional documents.
• CR Estimation & Handover: Collaborate with technical teams to estimate time and effort, clearly define functional assumptions and scope boundaries, provide the Account Manager with formal scope and estimates for quoting.
• Delivery of Non-Development CRs: Coordinate and deliver training sessions, manage functional configurations and setup activities, ensure deliverables are completed and logged for support/closure.
• Support & Escalations: Act as a senior SME for L2/L3 functional support issues, liaise with clients to confirm issue understanding and guide technical troubleshooting when needed.
• Best Practice Reviews (Functional): Review client setups (posting groups, dimensions, user roles, permissions) and deliver improvement reports, advise clients on functional use of standard features vs. customizations.

Qualifications:

• Strong CR documentation and estimation experience.
• Hands-on configuration and training delivery capabilities.
• Capable of acting as a bridge between business needs and technical feasibility.
• 3-5 years experience on the same domain.

If you are interested, please send your CV to jobs@mindplus.global or apply below.