To manage and resolve after-sales warranty and service-related complaints for installed pumps, including short supply and wrong supply, across field service sites, repair shops, service stations, and the central warehouse, ensuring timely resolution, customer satisfaction, and prevention of recurrence.
Key Responsibilities:
Attend and analyze customer complaints related to short supply, wrong supply, pump operation, maintenance, repair, refurbishment, and performance issues at Customer sites.
Coordinate with field service teams, repair shops, service stations, and the central warehouse for material replacement and complaint closure.
To analyze the complaints and provide solution to the customer with proper root cause analysis
Attend Q – Com meetings to discuss and implement Preventive measures.
To share the learnings with the concerned stakeholders to avoid re-occurrence of the complaints.
Share the learnings with internal teams and support continuous improvement initiatives.
Measures to be implemented to reduce the warranty cost
Collect application & operation related data and various salvaging techniques, used by our customers.
To prepare case studies for presentation during training.
Any other assignment as directed by the superiors from time to time.
ABOUT KSB
KSB is one of the world’s leading suppliers of pumps, valves and related systems.
KSB combines innovative technology and excellent service to provide intelligent solutions. This approach means that KSB employees are close to customers on all continents, providing them with pumps, valves and systems for almost all applications involving the transportation of liquids. A comprehensive range of services rounds off this customer-focused portfolio.
KSB has been growing continuously since it was founded in 1871. Today the Group has a presence on all continents with its own sales and marketing companies, manufacturing facilities and service operations. More than 15,600 employees generate annual consolidated sales revenue of two billion euros.
KSB WORLDWIDE
With production plants, sales offices and agents in more than 100 countries, KSB is close to its customers throughout the world. Direct contact with local KSB specialists makes it easier for companies to implement their projects quickly, flexibly and at a high level of quality.
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FROM A SINGLE SOURCE: PUMPS AND VALVES, SERVICES AND SYSTEMS:
• Pumps and valves for industrial applications
• Comprehensive KSB services and original spare parts
• Pumps, valves and systems for building services
• Automation and drive solutions
• Pumps, valves and systems for renewable energy applications
• Slurry pumps for mining, suction dredgers and the oil sand industry
• Pumps, valves and systems for water applications
• Pumps, valves and systems for waste water applications
• Pumps, valves and systems for energy applications
