Job Description

Job Title

DX Installed base and Contract’s Manager

Drive and manage the execution of Direct Export (PMSN BV) activities across different Go-to-Market models, ensuring compliant installed base and contract definition and management. The role ensures full alignment with legal, fiscal, regulatory, and financial requirements, safeguarding governance and business integrity.

Act as a Subject Matter Expert for complex and exceptional Direct Export installed base and contract management cases, providing guidance, problem resolution, and expert input where standard processes do not apply.

Support global process improvement initiatives in close collaboration with the Business Process Owner, contributing to the design, optimization, and standardization of end-to-end processes.

Serve as a reliable backup resource for the Field Change Order (FCO) team, ensuring continuity, accuracy, and operational support when required.

Your role:

Installed Base management

• Translate Direct Export (DX) Go to Market models to Installed Base Business Models.
• Translate & Localize IB processes for executing IB management within Direct Export (DX).
• Define escalation process for nonstandard IB load complexities.
• Manage nonstandard exceptional Installed Base, i.e. LSP’s, HCIS, SMA’s, BIU’s PMI’s, Trade Partner termination and onboarding
• Drive and guide the PCC teams (including KPIs) on accurate IB creation in scope of Direct Export

Installed base maintenance

• Define framework for Installed Base compliance for IB maintenance in accordance with the objective evidence matrix and EU MDR.
• Provide requirements to BPE to structural solve process gaps
• Manage nonstandard IB escalations and where possible define new standards
• Team up with the DX FCO managers to provide a framework for maximum IB & FCO compliance. Track movement of missing IB through supply chain and partner channels.

Contract & billing management

• Ensure that CS PMSN BV contract & billing processes adhere to legal, financial and accounting standards.
• Translate & localize global contract & billing processes for executing contract management within Direct Export.
• Own the Direct Export contract & billing management process
• Manage exceptional nonstandard contracts: LSP’s, TIBA’s, new business BIU’s, SMA’s, HCIS, RSITP, Maximizer.
• Be available during quarter-end and year-end periods, as these activities are time-sensitive and critical to business operations.
• Drive and guide the PCC teams (including KPIs) on contract and billing in scope of Direct Export

Continuous improvement

• Monitor and drive performance PCC as DX SME (control tower)
• Support PCC on structural problem solving
• Ensure having a Helicopter view on the DX Installed base & Contract/ Billing process execution and steer where needed
• Support design and Monthly execution Direct export (DX) KPI framework
• Continuously define and implement quality and efficiency improvements of the IB and Contract mgt process.
• Define requirements and implement supporting (IT) tools.
• Train PCC teams when needed

You're the right fit if:

• Bachelor’s degree in Business Administration, Law, or a related field, or vocational education in Business, Sales, Contract Management, or equivalent.
• No prior experience required with a Bachelor’s degree, or minimum 4 years of relevant experience with vocational education.
• Thorough understanding of regulatory requirements, including legal, fiscal, and compliance aspects.
• Experience in Customer Service or Customer Relations.
• Experience in Install Base Management.
• Experience working with Partner Channels.
• Strong sense of urgency and ability to manage priorities effectively.
• Fluency in English, both written and verbal.
• Stress resistant, able to cope with high workload peaks.
• Able to communicate on multi-functional, operational, and high management levels.
• Able to manage multifunctional teams, driving escalations to solution.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities.​ Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.​

This role is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business here
• Discover our rich and exciting history here
• Learn more about our purpose here

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here

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