Progress

DX Customer Success Intern

Progress  •  Republic of Bulgaria (Hybrid)  •  4 hours ago
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Job Description

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.   
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. 

Progress Digital Experience (DX) product group empowers organizations to rapidly build and deploy human-centered, AI-powered digital experiences - from apps to websites - that drive customer acquisition, retention and competitive success. Progress DX offers the best solution designed for developers and marketers alike. Join us as a  Customer Success Intern and help us do what we do best: propelling business forward.

Please note this 6-month intern position offers flexible work hours once the university year starts and a hybrid work model (onsite and work from home). 
 
In this role, you will:
  • Support the Customer Success team by helping respond to customer questions via email and chat, with guidance and training
  • Learn how to onboard new customers and assist them with basic product setup and first steps
  • Help keep customer information organized and up to date in internal systems (e.g., CRM tools)
  • Assist in reviewing basic customer activity data to spot users who may need extra support
  • Collect and organize customer feedback to help the team understand user needs and improve the product
Your background:
  • Passion for working in a dynamic, client-facing setting
  • Enthusiastic, driven, and confident personality
  • Go-getter, systematic, and organized
  • Fluency in English is a must
  • Interest in systems and tools (Salesforce, HubSpot, etc.)
What we offer in return is the opportunity to join a talented team of bright and nice people and also to enjoy:  
  • A generously paid internship program
  • 15 days’ vacation for 6 months + an extra day off for your birthday
  • A dedicated mentor and a detailed onboarding plan to get up to speed
  • A possibility of future job opportunities based on performance and hiring needs after the internship
  • Premium healthcare and dental care coverage
  • A modern office with a well-equipped gym onsite
  • And many other perks!   
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Progress

About Progress

Progress Software (Nasdaq: PRGS) empowers organizations to achieve transformational success in the face of disruptive change. Our software enables our customers to develop,deploy and manage responsible AI-powered applications and digital experiences with agility and ease. Customers get a trusted provider in Progress, with the products, expertise and vision they need to succeed. Over 4 million developers and technologists at hundreds of thousands of enterprises depend on Progress.

Learn more at www.progress.com.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Burlington, Massachusetts
Year Founded
Unknown
Website
progress.com
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