Job Description
WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships.
WebMD Health Services (WHS) is a division of WebMD whose mission is to provide expert guidance that inspires people to take charge of their health. We do this by helping people understand their health risks, make smart health care decisions, and take active steps toward living healthier lives. Our health, well-being and dedicated services power programs from employers, health plans and government organizations and are delivered online, onsite, and telephonically. Learn more at webmdhealthservices.com.
WebMD is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
The Dedicated Well-being Program Coordinator (PC) will work collaboratively with the designated client’s health promotion team to raise awareness of the onsite program and the WebMD products and services that support it. This full-time position is remote, and located in the Seattle, Washington area with travel to worksites weekly to raise awareness, host events and implement programs. This role requires weekly travel up to 4 days per week to regional worksites. All travel is conducted during standard work hours. No overnight stays or weekend travel is required
The PC is responsible for client satisfaction, retention, and reference-ability. They will act as a customer advocate, as well as a point of contact with senior client stakeholders to increase participant engagement and maximize value delivered through the WebMD relationship. They will engage in program coordination and promotion duties and can provide support for program planning, strategy, and impact assessment. The PC will proactively identify opportunities for service delivery enhancement and improvement. As opportunities are identified, the PC will work with other Client Services team members to improve processes and develop new solutions.
The successful candidate will have a background in a health-related field (Examples: health promotion, exercise physiology, and/or nutrition).
In this role you will:
Increase awareness and engagement in client-wide well-being offerings.
Provide referrals to appropriate resources for participants.
Assist with building a culture of health through offering programs at worksites.
Assist with the day-to-day delivery of the well-being program with direction from the client and WebMD account team.
Establish relationships and buy-in from key stakeholders.
Manage and support the Well-being Champion Network, including assisting with events, initiatives, reporting and promotions.
Provide ongoing project management for onsite programs and promotional events.
Track and report on all participant-facing activities (Examples: tabling events, champion support).
Work closely with internal and client teams to provide ongoing program performance review and support.
Create meaningful and engaging content for promotional support of the client’s well-being program.
Coordination of meetings and other communications (internal and external).
Develop and maintain schedules necessary to support the successful execution of client health education programs.
Assist the client and internal account team with other tasks as needed.
Qualifications, skills, and experience:
BA/BS required.
Minimum of 2 years’ Wellness Coordinator or similar experience required.
Demonstrated ability to successfully manage multiple relationships with multiple client stakeholders in a dynamic environment.
Experience managing Wellness Champion Networks.
Strong verbal and written communication skills.
Strong program planning and reporting skills.
Strong content creation and presentation skills.
Familiarity with Google Workspace, Canva, and the Microsoft Office suite including Word, PowerPoint, and Excel.
Preferred:
Note: This is an hourly role: $24.00 - $27.00 hr.
As a member of WebMD Health Services, you may have access to confidential and sensitive information (including Protected Health Information) that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.
