Job Description

Posting expires: March 28, 2026

Salary range: $80,594 - $111,000

General Description and Classification Standards:

Provides senior-level leadership for the City’s wastewater collection system. This role is responsible for directing complex operations, developing policies and procedures, ensuring regulatory compliance, and maintaining system reliability. The position serves as a critical link between executive leadership and frontline operations, reporting directly to the Watershed Director II, Collection, and ensuring effective delivery of essential public services.

Supervision Received:

Works under general supervision of a manager. Depending on organization structure, may work independently with responsibility for an assigned function or program.

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Tracks and reports performance to Collection Director and other OLIO Directors.

• Collaborate with Collection Director and other OLIO Directors to set, achieve, and maintain service level agreements.

• Identifies resource needs and obstacles to improve performance.

• Tracks customer escalations and follows up with Customer Assurance and Satisfaction Team (CAST).

• Directs daily operations of the Collection Division, including sewer cleaning, main/lateral repair, plant support, inflow & infiltration reduction, CIP sectional lining, and customer response functions.

• Oversees and coordinates division-wide resource allocation, workforce management, and operational scheduling to ensure reliable service delivery.

• Develops and implements division-wide standard operating procedures (SOPs) and ensures compliance with all local, state, and federal environmental regulations.

• Serves as primary point of contact for escalated issues involving system performance, sewer spills, and emergency response; coordinates with internal and external partners as required.

• Provides leadership for contract administration, vendor oversight, and capital improvement projects that support collection system performance.

• Manages division budgets, ensuring fiscal responsibility and alignment with departmental priorities.

• Tracks and evaluates performance outcomes through data-driven reporting and develops

recommendations for system improvements to the Watershed Director II.

• Represents the Collection Division in meetings, public forums, and regulatory discussions.

• Coaches, mentors, and develop subordinate managers and supervisors to build a capable and accountable workforce.

• Ensures effective coordination with other OLIO divisions (Distribution, Operations Support, Technical Services, Administration) for seamless operational performance.

• May perform other duties as assigned.

Decision Making

This position generally required to provide input regarding decisions that impacts a defined area within the Department of Watershed Management's Offices and Divisions. Such issues may be related to policy/procedure, strategy, budget, and/or technical. May commit office to action. Establishes organization strategy and policy within required legislative or executive limitations.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Strong knowledge of wastewater collection system operations, maintenance, and rehabilitation practices.

• Expertise in regulatory compliance requirements related to wastewater collection and environmental protection.

• Demonstrated ability to manage budgets, contracts, and large-scale operational programs.

• Skilled in performance management, workforce development, and succession planning.

• Proficiency in asset management platforms, GIS applications, and operational reporting tools.

• Ability to effectively communicate with executive leadership, regulatory agencies, community stakeholders, and staff.

• Strong problem-solving, conflict management, and decision-making skills in high-pressure environments.

• Knowledge of software databases (Oracle and MS SQL)

• In-depth knowledge of Microsoft Office suite, relational databases, and Emergency Response Plan (ERP)

• Firm grasp of engineering and construction terminology, including environmental compliance (law and code of ordinances)

• Understands the principles and practices of wastewater collection management and watershed science

• Experience with watershed modeling, GIS applications, and land use planning

• Experience with management and collections systems

• Reads and interprets construction/engineer drawings

• Interprets laws, regulations, and guidelines

• Communicates effectively verbally and in writing

• Communicate with customers to successfully address issues

• Manages conflict and adapts to changes in work environment

• Knowledge of Wastewater and stormwater construction issues, techniques, and terminology; the ability to interpret and apply laws, regulations, and guidelines; and the ability to manage multiples task in a changing environment

• Ability to read, interpret and produce maps and drawings from software

Minimum Qualifications:

Education and Experience -

1. Bachelor’s degree in Operation Management or related field

2. Five (7) years of design, construction, and/or project management experience with wastewater collection systems

Licensures and Certifications –

• Wastewater Collection or Distribution Operator License

• State Issued Driver’s License

Preferred Requirements –

• Master’s degree in civil engineering or related field (equivalent professional experience may be considered for required degree)

• Ten (10) years or more of work experience in a large wastewater collection system

• Ten (10) years or more of management experience in a large wastewater collection system

• State Issued CDL Class A Driver’s License

Work Environment:

Requires the physical, lifting and sensory capabilities necessary to work with documents, and computers in an office environment; and to perform routine site visits, including walking sites, opening vaults, etc.

Lifting Requirements:

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the

policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without

disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.