Job Description

Posting expires: April 9, 2026

Salary range:

General Description and Classification Standards:

Plans, organizes and directs water distribution operations and maintenance activities of two or more distinct operations and maintenance crews. Coordinates activities with other divisions within the Office of Linear Infrastructure Operations (OLIO or other offices with the Department of Watershed Management); and provides highly responsible field support as needed. This is a highly experienced skilled position who routinely works with the most challenging water distribution system corrective maintenance and preventative maintenance assignments; provides guidance and expertise regarding operation and maintenance of buried water distribution infrastructure and guides the work of others.

Supervision Received:

Works under very general supervision of a manager.  May work independently or with other skilled or semi-skilled workers with responsibility for completion of assigned tasks.

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Directs operations and maintenance activities of two or more crews, monitors work execution and ensures effective safe completion incompliance with established rules, regulations and policy guidelines, addresses challenges by securing resources and resolving issues.
• Collaborates with Directors, Managers, Master Schedulers, and Crew Supervisors to obtain, schedule and complete required work assignments.
• Maintains compliance with local, state and federal regulations; reviews and provides input on proposed and existing water City specifications.
• Plans and schedules maintenance programs for repair and maintenance of water distribution system infrastructure and related distribution system appurtenances.
• Answers questions and provides general information to customers; investigates complaints and recommends corrective action as necessary to resolve complaints.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.  
• Performs personnel management responsibilities, including ongoing coaching and annual employee evaluations.
• Prepares cost estimates for budget recommendations; submits justifications for staff, materials, and supplies; monitors and controls expenditures.
• Recognizes common hazards and unsafe conditions that occur at work, their risks, and appropriate controls to address them.
• Resolves conflicts and addresses work challenges in a timely and effective manner in coordination with assigned manager and director.

• Adept to responding to utility emergencies and provide communications as needed to both internal and external stakeholders.

• May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Knowledge of the operating processes and practices involved in the management, operation and maintenance of water distribution systems; knowledge of the materials, methods, practices and equipment involved in the maintenance, construction, and repair of sanitary sewer systems.   
• Skilled in operating computers and computer applications for distribution system monitoring of flows, maintenance, database and related records keeping systems.
• Ability to interpret and apply rules, regulations and policies and to make decisions in accordance with established precedent as it pertains to distribution management system.
• Ability to analyze administrative and operational problems and situations and to present appropriate facts and recommendations concisely in written or oral form.
• Ability to plan, coordinate, assign and evaluate the work of subordinate supervisory personnel.
• Ability to maintain accurate records and prepare clear and comprehensive written technical and administrative reports.
• Ability to establish and maintain effective working relationships with City officials, employees, contractors and the public.
• Ability to communicate effectively both verbally and in writing.
• Ability to resolve conflict in an effective manner.
• Ability to communicate diplomatically with customers to successfully address concerns.
• Ability to adapt to changes in work environment.

Minimum Qualifications:

Education and Experience – Bachelor’s degree in an appropriate discipline related to civil or environmental engineering or related major (Equivalent professional experience may be considered for substitution for the required degree on an exception basis). 5 years of work experience in water distribution or related area. 2 years of Supervisory experience.

Licensures and Certifications – State Issued Driver’s License required. Water Distribution Operator License required.

Preferred Requirements - 7 or more years of work experience in a large water distribution systems or collection repair projects to include oversight of maintenance activities. 4 or more years of supervisory experience. Class A CDL License

Work Environment:

Required physical, lifting up to 100 lbs., and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Lifting Requirements:

Sedentary work Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Light work Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

Medium work Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Heavy work Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Very heavy work Exerting in excess of 100 pounds of force occasionally and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.