Job Description

🇧🇷 We’re Hiring: DWDM/OTN Transmission Support Engineer

FiberHome is looking for an experienced DWDM/OTN Transmission Support Engineer to provide technical support and maintenance for advanced optical transmission network environments.

The ideal candidate will have hands-on experience with DWDM/OTN equipment, network operations, troubleshooting, fault resolution, and technical support in large-scale telecommunications environments.

Preferred Qualifications

Experience with large-scale optical transmission or backbone environments.Experience in multi-vendor network environments.Previous experience in TAC, NOC, field support, or advanced technical support.Experience handling complex incidents from initial diagnosis through service restoration.Experience with RMA, equipment replacement, and OEM technical escalation.

📩 Interested? Apply now and join FiberHome Brasil.

DWDM | OTN | Optical Transmission | Network O&M | Troubleshooting | NMS/EMS | L2/L3 Support | RMA | Firmware | Network Operations | Technical Support

Principais Responsabilidades

Provide technical support for DWDM/OTN optical transmission networks.Perform troubleshooting and fault isolation for network equipment and services.Analyze alarms and identify hardware, configuration, and software-related issues.Support equipment recovery, configuration restoration, and module/board replacement.Participate in software and firmware upgrades.Support RMA and equipment repair processes.Coordinate technical escalations with internal and external technical teams.Support critical incidents and service restoration activities.Provide remote and on-site technical assistance when required.Maintain technical documentation and operational procedures.

Principais Requisitos

• Degree or technical background in Telecommunications, Electronics, Networking, or a related field.
• Proven hands-on experience with DWDM/OTN optical transmission systems.
• Experience in network operations and maintenance in a live/production environment.
• Strong troubleshooting and fault-isolation capabilities.
• Experience with equipment configuration, alarms, software/firmware, and hardware troubleshooting.
• Familiarity with NMS/EMS and optical transmission management systems.
• Ability to work with technical documentation in English.
• Portuguese proficiency for technical communication.
• Availability for critical incident support when required.