Job Description

About CareVicinity

At CareVicinity, we believe the people behind the scenes are just as important as the care delivered at the door. We're a fast-growing platform reshaping how care is coordinated across Australia and our heart has always been with the veterans we serve through the Department of Veterans' Affairs (DVA) Home Support Program.

We're not just filling a role. We're looking for someone who takes pride in getting things right, who finds satisfaction in order and accuracy, and who genuinely cares about the people their work impacts. If that sounds like you, keep reading.

About the Role

As our DVA Administrator, you'll be the backbone of our DVA operations ensuring every service is compliant, every record is accurate, and every veteran's journey through our platform is seamless.

You'll work closely with our coordination team, playing a hands-on role in keeping things running smoothly. This is a role where your attention to detail directly translates into better outcomes for veterans, and where your initiative can genuinely shape how we do things.

What You'll Be Doing..

This is a busy, phone-first role. On any given day you'll be:

• Taking inbound and outbound enquiries with professionalism and care every day
• Ensuring all DVA service plans are accurate, current, and aligned with active service periods
• Keeping records clean and reliable process and maintain client records within the CareVicinity platform
• Managing service setup documentation and required DVA forms
• Strengthening the team by coordination with scheduling, service updates, and shift approvals
• Contributing ideas and energy to continuously refine our DVA workflows and admin systems

You’re Our Kind of Person If you…

• Take genuine pride in accuracy and doing things right the first time
• Thrive when juggling multiple tasks and love the feeling of a well-organized workday
• Pick up new platforms quickly and get excited (not anxious) about tech-enabled environments
• Approach problems with a "let's fix it" mindset rather than waiting to be told what to do
• Feel a sense of purpose knowing your work supports Australian veterans every single day

What's In It For You

• $60K package, inclusive of super and performance-based bonuses
• We're small enough that when you stand out, everyone notices, and as CareVicinity grows, so will your career.
• Hybrid flexibility opportunity after probation
• Monthly team socials where you can finish early, connect with your crew, and recharge
• Birthday leave because your day deserves to actually feel like your day
• Modern office in Bowen Hills, Brisbane, easy access to public transport and everything the inner city has to offer
• High-impact work not just a job, but a chance to be part of something genuinely transforming care in Australia