Job Description

Duty Worker – Kinship and Adoption Support Team | 10260 | Secondment Opportunity / Temporary Fixed Term Contract for two years | 37 hours per week | £29,064 to £31,022 per annum | Grade F | County Hall

We are excited to advertise for a Duty Worker to join us on a two year secondment / temporary fixed term contract. This post sits within the Kinship and Adoption Support Team, a county‑wide service working with families and children who are subject to an Adoption Order or living in Kinship arrangements. Although this role is positioned primarily on the Adoption side of the team, the post‑holder will work closely and collaboratively with the Kinship Duty Worker, providing cover and shared support to ensure continuity of service across both specialisms.

This position is integral to the smooth and effective functioning of the Service and plays a key role as the first point of contact for new referrals into the team, as well as for enquiries received via the daily advice line.

The Duty Worker will:

• Act as the initial point of contact for enquiries, offering timely and appropriate advice, guidance, and signposting, ensuring families and professionals receive clear and accurate information.
• Coordinate incoming referrals and consultations, including those relating to the Adoption Support Fund (ASF).
• Hold a duty/review caseload, acting as the named worker for some cases as appropriate.
• Complete therapy reviews and contribute to the formulation and ongoing review of Adoption Support Plans, with oversight and guidance from a Senior Social Worker and the Team Manager.
• Support with the coordination of support groups and family days, ensuring activities are effectively planned, communicated, and responsive to the needs of adoptive families.
• Work closely with the Kinship Duty Worker, sharing information, aligning processes, and supporting joint areas of delivery as needed.
• Provide cover for the Kinship Duty Worker during periods of absence to maintain a consistent and responsive duty system across the service.
• Support the Team Manager with data management across the team, including collating, maintaining, and analysing service data; supporting performance monitoring; preparing data summaries; and contributing to service planning through accurate and timely information.
• Contribute to the production and coordination of the team’s Newsletter, ensuring content reflects current activity, resources, and updates relevant to families and professionals.
• Provide general operational support to ensure the effective delivery of high‑quality, responsive support to adoptive families and kinship carers across the county.

Before you apply, we recommend reading the full and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 12 April 2026 at 23:55

All other applicants closing date: 16 April 2026 at 23:55

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.