Job Description
Position Summary
The Duty Supervisor, Cargo & Ramp is responsible for overseeing all the flights operations and provides support to Cargo/Ramp Coordinators to improve service, effectiveness and efficiency of ground handling.
What You'll Do
- Provides oversight to all flight operations and ensures cargo and ramp operations are performed in accordance with regulatory, Company and customer requirements;
- Monitors ramp safety and adherence to SOPs, audit/station inspections as assigned;
- Responsible to ensure all cargo/ramp employees are compliant for training (e.g. safety, regulatory, departmental, equipment, security, DG, etc);
- Responsible to assist with day to day freight inventory;
- Provides leadership and direction during regular and irregular operations;
- Coordinates with other departments to ensure customer satisfaction and on time performance;
- Provides support functions including, but not limited to: scheduling/roster planning, timesheet/payroll review, staff housing assignments, rotational travel arrangements, uniform ordering/distribution, etc;
- Prepares reports;
- Assists with conflict resolution and internal/external complaint investigation and rectification;
- Laises with GSE to ensure availability of serviceable, safe equipment and accurate reporting/service requests;
- Provides support and assistance to the Coordinators in completion of flight paperwork;
- Conducts new employee orientation and delivers initial and recurrent training programs;
- Coordinate customer invoicing for adhoc/third party services/equipment;
- Assists with development and implementation of SOPs, processes, safety initiatives, employee communications, etc;
- Responsible for compliance with Station Controls and Internal Audit Standards;
- Active member of the Emergency Response Plan;
- Other duties as assigned.
What You'll Bring
- High School diploma or equivalent related work experience;
- Two (2) years of previous experience;
- Fully proficient computer skills (MSOffice) and superior operating knowledge of Skyline, Sabre (preferred);
- Demonstrated operational experience, including cargo/ramp, load control, weight and balance, transportation of dangerous goods, etc;
- Must be able to complete the requirements for certification in dangerous goods acceptance/shipping;
- Commitment to excellent internal and external customer service;
- Strong organization skills and ability to manage multiple priorities and deadlines;
- Excellent interpersonal and communication skills (written and spoken);
- Excellent leadership skills with the ability to coach, and motivate;
- Experience supervising in a unionized environment (preferred);
- Valid driver's license is required;
- Ability to communicate in Inuktitut or other Indigenous language(s) considered an asset;
- Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Total Rewards & Employee Benefits
We’re committed to offering a comprehensive benefits package that supports your health, security, and future.
- 3 weeks of paid vacation upon hire
- 112 hours of paid personal leave time
- Extended health, dental, and life insurance (after 1 month)
- Short- & long-term disability coverage (after 1 month)
- Retirement savings plan (after 6 months)
- Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
- Cargo shipping privileges (per company policy)
- Opportunities for advancement within a trusted Canadian airline
Accommodation During the Recruitment Process
Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email recruit@canadiannorth.com and we will work with you to meet your needs.
Closing date: September 27, 2026
