Job Description

This duty manager position manages and coordinates the day-to-day on-the-ground activities related to the allocated property to ensure effectiveness and efficiency in all operations and that all activities are performed in alignment with AZAD’s policies, procedures, and practices, and operational efficiency in alignment with company policies.

Key Responsibilities of the Duty Manager

• Supervise daily operational activities to ensure they are in accordance with established procedures and company standards.
• Act as the primary contact for staff and guests, responding to requests, incidents, or emergencies promptly and effectively.
• Lead and support staff, providing guidance and ensuring a high level of customer service at all times.
• Monitor property facilities and coordinate timely resolutions of maintenance or safety concerns.
• Conduct regular walk-throughs and inspections of the premises to ensure cleanliness, security, and compliance with health and safety regulations.
• Prepare shift reports, handovers, and incident documentation in line with protocol.
• Oversee service delivery, including but not limited to reception, housekeeping, security, and guest relations.
• Support implementation of company policies and escalate non-compliance or critical issues to senior management as required.
• Coordinate with heads of department to deliver seamless guest experiences and operational efficiency.

Essential Qualifications and Experience for Duty Manager Role

• Bachelor’s degree in Hospitality Management, Business Administration, or related discipline preferred.
• Minimum 5 years of supervisory or managerial experience in hospitality, facilities, or property management.
• Proven experience in team leadership, service improvement initiatives, and operational coordination.
• Demonstrated understanding of workplace health, safety, and compliance standards.
• Proficient in reporting, scheduling, and incident management systems.

Required Skills for Successful Duty Management

• Excellent communication and interpersonal skills with a customer-first mentality.
• Strong problem-solving, decision-making, and conflict resolution capabilities.
• Ability to multitask, prioritise, and maintain composure during high-pressure situations.
• Attention to detail and commitment to continuous improvement in service standards.
• IT literate, including proficiency in Microsoft Office Suite and operational software tools.
• Flexible to work varied shifts, including evenings, weekends, and public holidays as needed.

Preferred Certifications and Additional Attributes

• First Aid, Fire Safety, or Health and Safety qualifications are highly desirable.
• Experience handling guest or tenant escalations in a hospitality or property setting.
• Fluency in English is required; proficiency in Arabic is considered an advantage.
• Committed to upholding diversity and inclusion in the workplace.

If you have a passion for customer service, leadership, and operational excellence, we invite you to apply for the Duty Manager position and contribute to our ongoing commitment to service and quality.