Job Description

Posting number: 27-00032

Department: Police

Division: Police - Bureau of Field Operations

Job classification: Police Services Support Technician I- Police, Operations Command/Patrol

Posting type: Open

Categories: Administrative Assistant, Customer Service

Summary

Howard County:

Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

What are we looking for?

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What you'll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:

This position covers the Northern or Southern front desk handling walk-up customers, answering telephones, and monitoring cameras in the facility and outside the building.

STARTING SALARY HIRING RANGE:

$22.20 - $23.59/Hourly

$46,169 - $49,061/Annually

*This is the anticipated starting salary range for this position. Please note that the final salary will be determined by the Office of Human Resources, commensurate with experience and aligned to ensure internal equity with similarly situated roles.*

CLASS DESCRIPTION:

Performs technical level police operations work under regular supervision from a technical superior. Work includes enforcing relevant Howard County Code, civilian support to police work, assisting with criminal and non-criminal complaints, and performing support work for the various bureaus within the Police Department. Work may also include custody of property; collecting and preserving physical evidence; identifying criminals by prints and maintaining related records and files; identifying, capturing, transporting, and caring for animals.

*This is a Classified position, meaning that it is a part of the Howard County Classified Service upon completion of a probationary period of at least six (6) months*

*Please note that this position falls within a collective bargaining unit and is represented by AFSCME Local 3085, Local 3888, or Local 1810.*

Examples of duties

Administrative and Clerical Support:

• Answering multiple phone lines, transferring calls, taking messages, addressing public inquiries.
• Accepting and distributing packages and mail.
• Completing leave slips for patrol personnel and notifying incoming Watch Commanders of callouts.
• Serving as backup for building inspections and maintenance when assigned staff are unavailable.

Front Desk and Public Interaction:

• Greeting visitors, taking reports, assisting with ERO signatures, answering questions.
• Communicating announcements over the intercom system.
• Monitoring court-ordered child custody exchanges.
• Monitoring the medication drop-off box.

Operational and Officer Support:

• Taking TRUs.
• Using the radio to contact officers.
• Receiving information from officers and entering data into Microsoft Access Arrest and Tow logs.
• Researching calls for service in I-Leads and/or Netviewer.
• Submitting recovered property and logging chain of custody for non-criminal matters.

Facilities and Security Monitoring:

• Maintaining and ordering patrol and office supplies
• Monitoring and maintaining copier and fax machines
• Operating the electric door panel to grant secure access
• Monitoring interior and exterior camera systems

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

Qualifications

High School Diploma or GED and one (1) year experience or equivalent combination of education and experience.

REQUIRED CERTIFICATIONS, LICENSES, AND REGISTRATIONS:

• Possession of a valid driver’s license.
• MILES/NCIC Authorization.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:

• Customer service skills.
• Ability to keep information confidential.
• Exercise good judgement.
• Ability to multi-task.
• Computer skills/data entry.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to stand, walk, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Front desk located within secured area of district police station.

LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.