Job Description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

We are seeking an enthusiastic and organised Duty Manager (Swim School Lead) to join our team at Dorchester Sports Centre. This role combines active duty management with responsibility for the day-to-day coordination and development of our swim school.

You will play a vital role in ensuring the centre operates smoothly while delivering a high-quality swimming programme and excellent customer experience.

Key Responsibilities:

• Act as Duty Manager overseeing the safe and efficient operation of the leisure centre
• Lead and coordinate the swim school programme including lesson planning and scheduling
• Supervise support and develop Swim Instructors, Lifeguards and centre staff
• Ensure all health and safety and safeguarding procedures are followed at all times
• Be the main point of contact for swim school enquiries feedback and issues
• Manage rotas staffing levels and cover where required
• Handle customer queries and complaints professionally and effectively
• Support wider centre operations including reception and other departments when needed

If you are ready to take the lead in a dynamic leisure environment and make a real difference to our swim school community, we would love to hear from you

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 31 hours per week, Monday to Sunday (rota basis)

Requirements

We’re looking for someone who is:

• Passionate about swimming leisure and customer service
• A confident and approachable leader with strong people skills
• Highly organised and able to manage multiple priorities
• Calm under pressure and able to make sound decisions
• A clear and effective communicator with staff and customers
• Flexible and reliable with availability for evenings and weekends

Desirable Skills & Experience:

• Experience working in a leisure centre or swim school environment
• Previous supervisory or duty management experience
• Knowledge of swim lesson programmes and progression frameworks
• Understanding of health and safety procedures in a wet-side environment
• Relevant qualifications such as NPLQ Swim England and First Aid
• Good IT and administrative skills

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 10th July 2026

Salary: Up to £22,483 per annum

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.