Located on the shores of Lake Wakatipu, Novotel Queenstown Lakeside is a 4-star Accor hotel offering exceptional accommodation and service in the heart of Queenstown. We pride ourselves on delivering memorable guest experiences while fostering a positive and supportive workplace for our team.
We are seeking an experienced Duty Manager – Night (Night Manager) to lead hotel operations during the overnight shift.
Reporting to the Front Office Manager, you will be responsible for the overall operation of the hotel overnight and will act as the senior Manager on Duty in the absence of Executive Management.
You will lead the Front Office team while coordinating overnight operations across Housekeeping, Food & Beverage and Engineering to ensure the safety, security and satisfaction of our guests.
This is a full-time position based on a rotating roster, including weekends and public holidays.
Key Responsibilities
Manage the overall hotel operation during overnight shifts.
Lead and supervise the overnight Front Office team.
Act as Manager on Duty and primary escalation point.
Coordinate hotel departments to ensure efficient overnight operations.
Complete the Night Audit and financial reconciliations.
Monitor room inventory, occupancy and revenue opportunities.
Resolve complex guest concerns and service recovery matters.
Prepare daily operational and financial reports.
Lead emergency responses and ensure compliance with health and safety procedures.
Coach and support team members while maintaining Accor brand standards.
To be successful you will have:
Minimum 3 years' experience in hotel Front Office operations within a hotel.
Previous experience supervising or leading a Front Office or hotel operations team.
Knowledge of Night Audit procedures, revenue reconciliation and hotel operations.
Experience using Opera PMS or a similar property management system will be advantageous.
Excellent communication, leadership and problem-solving skills.
Ability to work independently and make sound operational decisions during overnight shifts.
Staff meals provided while on shift
Uniforms provided, washed and laundered daily.
Staff Accommodation available
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Accor's refer-a-friend bonus
Accor's Parental Leave Scheme
Access to our Employee Assistance Program
Full time 30 hours per week.
Pay Rate - NZD $32.59 per hour
Place of employment is Novotel Queenstown Lakeside
6 Earl St Queenstown
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
CV & Cover letter please
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
