Job Description

Naumi Hotel Wellington is a unique, luxury boutique hotel experience nestled in the heart of Wellington's vibrant entertainment and dining district, with entrances on Cuba St. and Dunlop Terrace. We are a recipient of TripAdvisor Travelers’ Choice Awards 2026

We are searching for an experienced Duty Manager, who exudes a high level of professionalism, is a great team player, and loves hospitality. In this highly visible role, as the first point of contact you will provide extraordinary services to our guests while ensuring the smooth operations of the Front Office department. The opportunity is for a full-time permanent role with minimum 32 hours of work per week, between Monday to Sunday as per roster.

No two days are the same, you'll oversee Front Office operations, support Food & Beverage where required, manage guest enquiries, respond to operational issues and ensure every shift runs smoothly.

In this rewarding and fulfilling role you will . . .

• Leading hotel operations during your shift across all departments.
• Delivering exceptional guest experiences and resolving concerns with professionalism and empathy.
• Coaching, motivating and supporting the team to deliver outstanding service.
• Ensuring compliance with hotel standards, health and safety requirements, and licensing obligations.
• Managing guest arrivals, departures, VIP experiences and special requests.
• Monitoring daily operations, staffing levels and service quality.
• Handling cash, end-of-day procedures and operational reporting.
• Working collaboratively with Housekeeping, Food & Beverage and Maintenance to ensure a seamless guest experience.

Our next superstar will . . .

• Previous experience in a Duty Manager, Front Office Supervisor or similar hotel leadership role.
• A current New Zealand General Manager's Certificate (or the ability to obtain one quickly).
• Strong leadership and coaching skills with the confidence to make sound decisions.
• Excellent communication and relationship building abilities.
• A genuine passion for hospitality and creating memorable guest experiences.
• Calmness under pressure with exceptional problem solving skills.
• Flexibility to work a rotating roster including evenings, weekends and public holidays.
• Experience using hotel property management systems (Opera or similar) is advantageous.

Enjoy working at Naumi…

• Grow with us, through opportunities for career development and progression as our business grows
• Discount accommodation when staying at our properties across NZ, AU, Dubai and Singapore
• Rewards and incentives for positive guest reviews
• Referral Bonus Program
• Naumi Knights Program
• Service Recognition Program

If this sounds like the role you have been waiting for, we’d love to hear from you. Start your journey with us – apply now! #You’llLikeItHere

Applicants must be legally entitled to work in New Zealand.

At Naumi, diversity, equity, and inclusion are at the heart of who we are and how we live our values. We welcome applications from people of all backgrounds, ages, cultures, abilities, sexual orientations and gender identities. Our goal is to provide a fair, inclusive and barrier-free recruitment experience for everyone. If you require any support or adjustments to participate fully in the recruitment process, we encourage you to let us know. Please feel assured that anything you share will remain confidential. You can reach our People & Performance team at careers@naumihotels.com and we’ll be happy to assist you.