Job Description

Duty Manager | Kangaroo Island, SA

About the Role

Southern Ocean Lodge is seeking a Duty Manager to support the day-to-day operations of the lodge and ensure a seamless, high-quality guest experience.

In this hands-on role, you will oversee daily operations across departments, supporting the team and stepping in where needed to maintain exceptional service standards. You will play a key role in creating a warm, personalised guest experience while ensuring the smooth running of the lodge.

Key responsibilities include:

• Overseeing daily lodge operations across all departments
• Supporting and leading the team to deliver exceptional guest service
• Acting as a key point of contact for guest enquiries and requests
• Ensuring service standards and presentation are consistently maintained
• Assisting with team coordination and shift supervision
• Handling guest feedback and resolving issues professionally
• Supporting operational needs across front office, housekeeping and F&B

About You

You are an experienced hospitality professional with strong leadership skills and a passion for guest experience. You are adaptable, organised and enjoy working across multiple areas of a lodge environment.

You will ideally have:

• Previous experience in a supervisory or duty manager role
• Strong leadership and team coordination skills
• A passion for guest service and attention to detail
• Excellent communication and problem-solving skills
• Ability to work flexible hours, including weekends
• A positive, hands-on and team-focused approach

About Us

Beckons is built around journeys of discovery for curious travelers seeking deeper connection to place, culture, and the natural world. Through a growing collection of lodges in some of the world’s most rare and remarkable destinations, the brand is guided by a regenerative approach to luxury travel, one that goes beyond sustainability to create positive, lasting impact for landscapes, wildlife, and the communities who call these places home.

The Beckons collection includes five award-winning properties in Australia, Southern Ocean Lodge on Kangaroo Island, Longitude 131° at Uluṟu-Kata Tjuṯa, Capella Lodge on Lord Howe Island, Silky Oaks Lodge at the Daintree Rainforest, The Louise in the Barossa Valley, while across the Tasman Sea in New Zealand lies the century-young Huka Lodge in Taupō. In the Americas, lodges include Clayoquot Wilderness Lodge on Canada’s Vancouver Island, and the wilds of Tierra Atacama and Tierra Patagonia in Chile.