About the Role
The Duty Manager oversees daily hotel operations, ensuring smooth service delivery across all departments. The role acts as the main point of contact for guest concerns, handles escalations, and ensures all operational standards and guest expectations are consistently met.
Responsibilities:
Oversee daily hotel operations during assigned shifts
Handle guest complaints, requests, and escalations promptly
Coordinate with all departments to ensure smooth service flow
Support Front Office in maintaining service standards and room readiness
Ensure guest safety, security, and satisfaction at all times
Monitor operational issues and report accordingly to management
Requirements:
Diploma/Bachelor in hospitality preferred
2–5 years’ experience in Front Office or Duty Manager role (4–5-star hotel)
Strong guest service, leadership, and communication skills
Ability to handle complaints and operational issues efficiently
Flexible for shifts, weekends, and holidays
Luxury hotel experience is an advantage
Fluency in English (mandatory)
Additional languages preferred: Russian, French, Spanish, Italian, Arabic
Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.
Set in the heart of the Culture Village, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers.
Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.
