Job Description

You can create a unique and lasting impact on our people

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Be responsible for the day to day operation of a station under the control of the Area Customer Service Manager or Station Manager, Intercity, the efficient and effective management of the station, staff and facilities, delivery of customer service, on time running, and safety of customers. This position encourages teamwork, staff development and promotes the station’s business. You will also deal with challenging situations that require you to to be analytical and make critical decisions under pressure whist working alongside a variety of stakeholders when there are train delays and/or incidents.

Vacancies available :

- 12 Month Fixed Term Duty Manager 4 position in Gosford

- 12 Month Fixed Term Duty Manager 3 position in Woy Woy

About you

You have previous experience as a collaborative solution focused individual who is confident managing a dynamic team in a high-pressure operational environment.

You have a willingness to teach, inspire and motivate the team you lead whilst being a customer service advocate with a passion for delivering exceptional service to our passengers.

You are resilient, approachable, and analytical; with the ability to think on your feet and can make safety focused decisions independently as well as part of a team of stakeholders you will be working alongside

As a Duty Manager at either of these locations, you may be expected to complete manual laboruing tasks in your day to day.

Please see attached for and Information Pack

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now!

Applications close 11:59 PM, Sunday 15 February 2026

For more information about this role, please contact jacqui.agyei@transport.nsw.gov.au

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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