Job Description

We're looking for a Duty Manager / FOH Supervisor to lead front-of-house operations, acting as the responsible person on shift and ensuring every guest receives a consistently high standard of service. The Duty Manager coaches and directs the FOH team in a fast-paced, high-volume rooftop venue and works closely with kitchen, bar, and hotel management to deliver seamless service.

Responsibilities

Lead FOH team during service — floor coverage, table management, guest flow
Act as responsible person on shift; ensure compliance with the Sale and Supply of Alcohol Act 2012 and host responsibility obligations
Greet guests, resolve complaints and service issues
Monitor service standards across dining, bar, and event spaces
Coordinate with kitchen and bar teams on food/beverage delivery
Manage opening/closing procedures, including till reconciliation and end-of-shift reporting
Support recruitment, induction, and training of FOH staff
Run pre-shift briefings (specials, events, priorities)
Assist with rostering and shift coordination
Report maintenance, H&S, or operational issues to the Venue Manager

Budget/Accounts

Monitor daily revenue and labour costs against targets
Minimise wastage, contribute to cost-effective FOH operation
Ensure accurate processing of cash, EFTPOS, and tab transactions

Health & Safety

Maintain a strong H&S culture and comply with all H&S requirements/policy
Take no action (or inaction) that could cause harm; avoid unreasonable risks
Report accidents, incidents, near misses, and hazards
Follow safe methods and use safety equipment
Seek guidance when a safe method isn't known

Requirements

Minimum 2 years' experience in a FOH supervisory or Duty Manager role in a high-volume hospitality venue
Current LCQ (Licence Controller Qualification)
Current General Manager's Certificate (New Zealand)
Willing to relocate in NZ

Desirable

Experience in a full-service restaurant and bar environment
Experience managing private functions and events
Proficient in point-of-sale systems and basic Microsoft Office

About Pear Tree.

🚀 Expand Your Team Without Compromise (www.pear-tree.com)

You want to grow your team with the right people, but you’re hitting challenges like; Increasing hiring costs, A shallow local talent pool, Concerns about consistency and quality.

The dilemma: do you overspend to secure top local talent, or settle for less-than-ideal candidates who hold back your growth?

Why Going It Alone is Tough

- Traditional recruitment is expensive and draws from the same limited pool.

- Freelance platforms can’t guarantee long-term quality or reliability.

- Hiring overseas comes with complex legal and compliance hurdles.

🌎 We Make Global Hiring Simple

Pear Tree takes the complexity out of international recruitment. We match you with skilled, reliable, and cost-effective professionals from the Philippines, India, Nepal, South Africa and Latin America who fit your business perfectly.

- Substantial savings on recruitment and salary costs

- Access to a wide, highly skilled talent market

- A streamlined hiring process that saves you time

- Confidence backed by our 6-month “Perfect Hire” Guarantee

🔑 Our Process

1. Source and rigorously vet candidates on your behalf

2. Arrange and support the interview process

3. Hold your hand through the legal and logistical requirements that come with overseas hiring

4. Provide ongoing support to ensure seamless onboarding and retention

✅ A Smarter Way to Scale

Forget the false choice between paying top dollar locally or settling for poor hires. We give you a better option: affordable, skilled, and dependable international talent.

Join leading entrepreneurs and business owners already benefiting from this approach.

Book a call today and let us help you define your role, write your job description, and secure your next star team member — guaranteed.

Industry

HR & Recruiting

Company Size

1-10 employees

Headquarters

Sydney, AU

Year Founded

Unknown

Website

pear-tree.com

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