Job Description

Duty Manager

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

Reporting To: Majdi Alabadi

Description

Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests.

Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.

Job Description

• Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
• Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
• Support and assist all Front Office sections.
• Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
• Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
• Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
• Control room availability for walk-ins and establish accountability for guests departure dates and times.
• Follow up with Housekeeping any unresolved room discrepancies.
• Maintain reservation procedures, same day arrivals.
• Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
• Check all billing instructions and guest credit for accuracy. Follow up and resolve
• related issues.
• Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
• Ensures that all departmental information is kept accurately and up to date.
• Promotes in house sales and facilities to maximize hotel revenues.
• Understand and carries out duties in line with Hotel Emergency Procedures.
• Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
• Inspects guestrooms on a daily basis.
• Co-ordinates/Assists security personnel in all related matters.
• Responds promptly to any operational requests from Front Office and other hotel departments.
• Attends to referred and unsolved problematic situations.
• Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
• Completes VIP, delegations and group leaders welcome and farewell as appropriate.
• Conduct efficient hand-over with coming Manager.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Job Requirements

• Minimum 5 years Front Office Supervisory position
• Preferably as Section Head in 5 star property.
• Proven track record with good progression.
• Mature & Customer focused
• Ability to work and communicate in a multinational environment:
• Local language – excellent oral and written skills (as applicable)
• English – excellent oral and written skills
• Additional language - beneficial
• Computer literacy adapted to the field of training:
• Comprehensive Opera knowledge
• Comprehensive Micros knowledge
• Up Selling techniques
• Microsoft Excel and Statistical knowledge

About Kempinski

Hoteliers since 1897, we have traveled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to pleasing and educating to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.

Kempinski Hotel Mall of the Emirates

A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment, and dining options with lavish accommodations, including 15 spacious but cozy ski chalets overlooking Ski Dubai.