Job Description

Job Summary

Job Responsibilities 1

Job Responsibilities 2

Additional Responsibilities 3

• Check billing instructions and monitors guest credit
• Analyse and approve discounts and rebates.
• Analyse the rate variance report to ensure rooms revenue control.
• Provide input into the development and implementation of the department’s policies, systems, processes and procedures, identifying potential areas of improvement, to support an efficient and effective operation.
• Ensure compliance with all relevant HSE&E and QM policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality service standards and a responsible environmental attitude.

Job Knowledge & Skills

In-depth knowledge of hotel operations, including front office procedures, housekeeping standards, safety protocols, and guest service principles.

Strong leadership and management skills to effectively supervise and coordinate the work of multiple departments and staff members during assigned shifts.

Excellent communication and interpersonal skills to interact with guests, colleagues, and other stakeholders in a professional and courteous manner.

Problem-solving abilities to quickly address and resolve issues, emergencies, and guest concerns while maintaining composure and professionalism.

Attention to detail and organizational skills to manage multiple tasks, prioritize responsibilities, and ensure the smooth operation of the hotel during busy or challenging periods.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Resilience

Quality

Leadership

Front Desk Operations L2

Hotel bookings L2

Regulatory Compliance L2

Agility

Hotel Management Standards and Procedures L2

AI Fluency

Guest Relations L2

Education

Bachelor's Degree