Palazzo Versace Dubai

Duty Manager

Palazzo Versace Dubai  •  Dubai, AE (Onsite)  •  3 hours ago
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Job Description

Key Responsibilities

  • Oversee daily hotel operations during assigned shifts and ensure all departments maintain high service standards.
  • Act as the Manager on Duty and ensure a seamless guest experience throughout the hotel.
  • Handle guest requests, feedback, and complaints professionally and ensure timely resolution.
  • Coordinate with Front Office, Housekeeping, F&B, Engineering, Security, and other departments to address operational requirements.
  • Monitor hotel presentation, cleanliness, service quality, and compliance with established standards.
  • Support VIP arrivals, special occasions, and other guest requirements.
  • Conduct regular operational checks and address any issues promptly.
  • Lead, guide, and support colleagues during the shift to ensure efficient service delivery.
  • Manage operational incidents and escalate significant matters to senior management when required.
  • Ensure proper shift handovers, communication, and completion of daily reports.

Requirements

Requirements

  • Previous experience as a Duty Manager, Assistant Front Office Manager, or similar role in a 5-star hotel.
  • Strong knowledge of hotel operations and luxury hospitality standards.
  • Excellent guest service, communication, and interpersonal skills.
  • Strong leadership, decision-making, and problem-solving abilities.
  • Professional appearance and a positive, guest-oriented approach.
  • Excellent command of English; additional languages are an advantage.
  • Ability to work under pressure and manage multiple priorities.
  • Flexible to work shifts, weekends, and public holidays.
Palazzo Versace Dubai

About Palazzo Versace Dubai

Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.

Set in the heart of the Culture Village, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers.

Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.

Industry
Travel & Hospitality
Company Size
501-1,000 employees
Headquarters
Dubai, AE
Year Founded
2014
Website
palazzoversace.ae
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