本ポジションでは、VIPゲストや長期滞在ゲストへの対応をはじめ、ゲストからのお問い合わせや苦情対応、館内巡回、安全管理、緊急時対応など幅広い業務を担当していただきます。また、ゲスト満足度を向上させるための施策を実施し、チームメンバーへの指導やコーチングを通じてサービス品質の向上を推進していただきます。
さらに、ヒルトン・オナーズプログラムの推進、アップセル機会の最大化、収益向上への貢献、ならびにホテルの各部門との連携を通じて、円滑なホテル運営を実現していただきます。常にロビーや公共エリアの状況を把握し、お客様に安心感と心地よい滞在体験を提供することが求められます。
国内外から訪れるお客様にヒルトン瀬底ならではのサービスを提供し、ホテル運営をリードする意欲のある方のご応募をお待ちしています。
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,400 properties and over 1.25 million rooms, in 140 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 210 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.
