Accor

Duty Manager

Accor  •  Arab Republic of Egypt (Onsite)  •  2 hours ago
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Job Description

With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.

A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.

Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh

* Checks cleanliness of lobby and public areas, lights and as well as front office staff in

proper and orderly appearance and behaviour. Greet the VIP guests of the hotel. As

directed by the Front office Manager, Performs special services for VIP Guest’s.

* Checks on registration cards of arriving guests and ensures all information should be

filled on each cards either by Guest Relation Officers or the guests. Assist in VIP’s

arrival departure in absence of guest relation officers.

* Assists in sending guest messages or faxes.

* Gives the instructions to the Night Reception, during the high occupancy periods,

regarding: walk-in guests and release room blocked because of no- shows

Assists in handling room lock problems.

2.6 Prepares and checks for VIP’s arrival and escorts guests to rooms.

2.7 Coordinates with all departments concerned in order to maintain Front Office functions

properly. 2.8 Operates the front office computer system in order to assist front office attendants.

2.9 Checks group department fit and ensure switchboard makes appropriate wake up calls.

2.10 Handles guest complaints and other related problems and reports on the Assistant

Manager’s log book.

2.11 Assists reception, business centre, cashier, concierge and bell captain during they are

busy.

2.12 To predict that all activities and to be purchased all equipment and belongings may

create disease for the environment, to join all activities which is organized to protect

biological diversity and shares the responsibilities, shares the individual responsibilities

in order to increase environment knowledge and to carry on necessary trainings. To

provide minimum consumption currently used all stuffs and equipment (paper, printed

out etc.).

2.13 To implement necessary warnings and departmental trainings in order to save energy

inside the facility. To carry on implementing decisions which were taken for saving

energy. To predict effects of environment and efficiency of energy on purchased

equipment.

* To implement his responsibilities in order to eliminate and collect waste in a proper

way, reduce environmental pollution and harmful effects to the environment.

* Carry out all responsibilities related to the quality management and food safety

management systems implemented at the facility.

* Carry out all other duties assigned by managers and hotel management not specified in

the job description

Qualifications

* Education: Bachelor’s Degree

* Experience: At least 5 years of experience in the industry following theoretical

education.

* Foreign Language: Sufficient level of English and Arabic to communicate

effectively with guests and employees.

* Courses and Training: Advanced theoretical and practical knowledge.

* Computer Literacy: MS Office applications, Front Office operating programmes (Fidelio, Opera etc.)

* Skills: Expected to have comprehensive technical knowledge and work experience

related to the methods, advanced techniques, special equipment and work processes in

the related field. Knows, applies and ensures application of all services and product

ranges in the related field. Has command of guest profiles

Accor

About Accor

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Industry
Travel & Hospitality
Company Size
10,000+ employees
Headquarters
Issy-les-Moulineaux, FR
Year Founded
Unknown
Website
accor.com
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