Job title: Duty Manager
Hours: 40
Location: Havant
Salary: £28,644
Who We Are
At Horizon Leisure Centres, we are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Wherever you work in our business, you will have the opportunity to bring new ideas to continuously improve our service and deliver an exceptional experience to our customers.
Our Vision:
To inspire happier healthier communities
Our Purpose:
To provide fully inclusive access at affordable prices to sports and leisure facilities and to help improve the health and wellbeing of the local community.
Our Values
▪ Passion ▪ Respect ▪ Innovation ▪ Dynamic ▪ Empowering
Your Role
As a Duty Manager you’ll be responsible for managing the day-to-day operations of the centre and ensuring the effective delivery of a first-class customer experience to all those who visit our centre.
Your Team
You’ll be working within our Duty Management Team and directly reporting to the General Manager.
Your Responsibilities
Use the Horizon HELLO in all customer interactions
Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values
Ensure a first-class customer experience is delivered to all visitors
Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required
Carry out the induction and training of new starters and the development of existing team members
Conduct a programme of performance management including managing 121.s absence, conduct, performance and continuous development
With direction from the General Manager implement opportunities for improvement
Perform other duties as assigned by the General Manager
Your Experience
2+ years’ experience as a manager or team leader, preferably in a leisure environment
Your Qualifications
National Pool Lifeguard Qualification (or willing to undertake)
First Aid at Work – desirable
Pool Plant Operator – desirable
RLSS Trainer Assessor – desirable
Your Competencies & Skills
Good interpersonal, time management and organisational skills
Good teamworking skills and the ability to lead and motivate a team
Business acumen, creative thinking and problem-solving
Energy and resilience
Adaptability and multi-tasking skills
Computer literacy (Microsoft Office)
Customer-focused, approachable and outgoing
Ability to relate to the requirements of customers from all age groups and sectors of society
Horizon Leisure Centres are a not-for-profit organisation that operates both Havant and Waterlooville Leisure Centres. Both of our Leisure Centres are dedicated to providing a wide range of sporting and leisure facilities and activities for everyone. The Leisure Centres are the borough’s premier and largest leisure facilities with annual visitors having topped the 1.7 million mark in 2017. Horizon Waterlooville Gym won Gym of the Year 2016 and Havant Gym won Gym of the Year 2015 and 2017 both voted for by the public in The News. Horizon Leisure Centres are proud to be also accredited with the prestigious Quest Award.
