Job Description

About us

Parramatta Leagues Club (PLC) is one of Western Sydney’s most iconic club groups, proudly supported by our sister venues Vikings Sports Club, Dural Club and Pitt Town Sports. We are passionate about bringing people together, supporting local causes and creating welcoming experiences for our members, guests and community through exceptional service.

Dural Club is a welcoming community venue where locals can enjoy great food, great value and great entertainment in a friendly and relaxed atmosphere.

For nearly 70 years, we have supported the Eels, our community, our members and our people. In return, we offer a fun, vibrant and supportive culture, opportunities for career development, competitive salary packages and great employee benefits — including free meals while on shift. Whether you are based at Dural, Dundas, Pitt Town or Parramatta, you will be part of a team that values service, community and growth.

About the role

We are seeking a hands-on, experienced hospitality leader to join Dural Club as Duty Manager. Acting as the key link between senior management and day-to-day operations, you will oversee the smooth running of the venue throughout your shift. As the escalation point for guests, staff and contractors, your customer-focused approach and strong operational judgement will help ensure service standards, compliance and safety requirements are consistently met.

Key responsibilities include:

• Ensuring staff and patrons comply with relevant policies, procedures and legislation
• Overseeing AML/CTF, responsible gambling, self-exclusion and member welfare requirements
• Directing staff during shifts, allocating breaks and supporting team performance in line with operational needs
• Building positive relationships with members and guests, including managing complaints in a timely and professional manner
• Coordinating external contractors, security and facilities matters while maintaining WHS standards
• Completing opening and closing procedures, shift reports and handovers
• Responding to first aid and emergency situations and accurately recording incidents
• Reconciling tills and floats, maintaining sufficient cash flow, reporting cash variations and completing banking requirements
• Ensuring functions, events and promotions are set up, resourced and communicated to staff
• Overseeing gaming operations, including clearances, machine troubleshooting and reporting faults

About you

• Minimum 2 years’ experience in a supervisory or duty management role within hospitality, clubs or a similar environment
• Strong operational knowledge across club departments, including gaming, food and beverage, compliance and customer service
• A genuine passion for hospitality and a commitment to delivering exceptional member and guest experiences
• Confident, visible and supportive leadership skills, with experience mentoring and developing team members
• Current RSA, RCG, Advanced RCG, Licensee and Advanced Licensee competencies
• Current First Aid Certificate and Working With Children Check, or willingness to obtain
• Diploma or bachelor’s degree in a management-related discipline will be highly regarded

Why join us?

• Supportive team environment with genuine opportunities for career growth
• Competitive salary package and employee benefits
• Free meals while on shift
• Paid volunteer day
• Tickets to Eels home games and discounted Eels merchandise
• A values-led culture focused on community, service and development

We’re for you. We’re for community. We’re for the Eels.

If you are an experienced hospitality leader who thrives in a fast-paced club environment, we would love to hear from you.