Job Description

Duty Manager

Jetts Fitness – Clapham Road

Location:

Jetts Fitness, Clapham Road, London

Contract:

35 hours/week

Salary:

£27,000 depending on experience

Reports to:

General Manager

Shifts:

• Regular Sunday shift

• Weekday evening availability required on some days

Jetts Fitness is an affordable, boutique-style gym, open 24/7 and built around our members' results. We pride ourselves on offering a warm, welcoming environment where members and staff alike feel valued and motivated.

As Duty Manager, you'll be the go-to leader on shift — ensuring smooth day-to-day operations, delivering great customer service, supporting sales, and creating energy on the gym floor. You'll play a key part in growing our membership by delivering exceptional tours and follow-ups, while also engaging members through regular fitness classes.

• Be the key sales contact on shift — delivering informative and enthusiastic gym tours

• Make proactive outbound calls to engage new leads and support member retention

• Provide high-quality, welcoming customer service to all members and visitors

• Teach engaging group fitness classes as part of your regular shift pattern

• Follow up leads and manage prospective member communication via our CRM system

• Sign up new members and assist with onboarding to ensure a smooth joining process

• Maintain daily health & safety and cleanliness checks, reporting any issues promptly

• Support the GM in driving retention and following up on payments and queries

• Support and deliver local outreach activities to promote Jetts Fitness in the community

• Contribute to a positive and inclusive gym culture, motivating both members and the PT team

• Use club social media as a tool to engage with current and prospective members

• Keep the gym clean and organised on shift, performing regular walkthroughs and checks

• Take accountability ensuring operational and commercial goals are met

• Sales-Focused: You’re comfortable using a CRM, making calls, and driving new sign-ups

• Detail-Oriented: You take pride in maintaining safety, cleanliness, and brand standards

• Fitness Experience: Proven experience in a gym or fitness environment

• Qualifications: Minimum Level 2 Fitness Instructor certification (Level 3 desirable)

• Class Confidence: You enjoy teaching and can bring energy to group sessions

• Strong Communicator: You can build rapport in person and over the phone

• Team Player: You support others and help create a high-performance environment

• Community-Minded: You enjoy engaging with the local area and representing our brand

• Shift Ready: Comfortable with evening and weekend work as part of your contracted hours

• Be part of a close-knit, community-driven gym that values people over profits

• Play a hands-on role in helping members achieve real results

- Develop your skills as a manager with hands on experience working directly with the general manager of the club

• Develop both your fitness and sales skills in a supportive environment

• Free gym membership and a welcoming team culture

• Ongoing support and development opportunities