Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
Are you ready to take the next step in your career as a hotel leader? An exciting opportunity has arisen for professional resort Duty Manager, to join our friendly and dedicated team. At RACV Royal Pines Resort, we are committed to providing guests with exceptional services and experiences. As one of Australia’s largest and leading conference and events resorts, we offer premium accommodation, multiple dining outlets, day spa, championship golf course and sporting facilities.
This could be just the right role for you?
Reporting to the Front Office Manager, you will be a key player within our large Rooms Division team, overseeing the daily operations and knowing what conference & events are happening around the resort, managing the front office team and interacting with guests and other departments. Your key responsibilities for the role include:
Lead, supervise and support the rooms division team, including receptionists, concierge, reservations & leisure attendants
Respond to guest enquiries, requests and complaints promptly and professionally
Ensure smooth and efficient reception service and procedures, including checking in/out large groups
Monitor room availability and coordinate with housekeeping and maintenance teams
Assist in managing reservations and room assignments, using PMS Opera
Assist with rosters, training, coaching and mentoring team members
Ensure the property presentation is maintained to a high standard
Maintain a safe environment for staff & guests
Collaborate with other departments to respond to incidents and emergencies
What you’ll need to be successful
Full availability and flexibility to work a rotational roster incl weekends & public holidays eg. 6.30am-2.30pm, 2.30pm-10.30pm & occasional overnights 10.30pm-6.30am
Previous front office supervisory or management experience in a 4-5 star hotel/resort, or similar environment
Proficient in MS Office & PMS, Opera desirable
Current drivers licence, and hold/be eligible to obtain a Qld WWCC Blue Card, RSA, First Aid & CPR
People leadership skills in training, coaching and developing teams
Excellent communication, negotiation, and problem solving skills
Knowledge of medical, emergency evacuation and fire procedures
Excellent grooming & personal presentation
We are Offering
The RACV difference
Challenge yourself with diverse work and go further than you thought at RACV.
Application process
You can learn more about the RACV at careers.racv.com.au
Applicants will be required to complete an initial 20-minute AI online chat interview.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Submit your CV via the link below.
How to apply:
Become part of an iconic, purpose-driven organisation that gives you the chance to challenge yourself, with rewarding work and opportunities that create an impact beyond your role.
Join RACV if you want to help improve lives in the areas of home, energy, motoring & mobility, and leisure. Your personality will be welcomed, and you’ll work with people who care, in a role where you can make a difference and have room to grow.
Whether you’re providing roadside assistance to those in need, installing smart solar solutions, creating memorable experiences at our clubs and resorts, or designing products and services in one of our two corporate offices — we have people and policies to support you, and benefits you’ll use.
The journey so far
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.
Our values — innovation, accountability, care, and team — guide us to ensure we’re there for our customers, members, and our wider community.
As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.
We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest minds to join the next chapter.
