Employment Type: Full Time
Salary range: $80,000 - $90,000
Employee benefits - discounts on RACV products and resorts
Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Noosa Resort in the Sunshine State, close to pristine beaches, quaint villages, and breathtaking hinterland, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
We are seekinga professional Duty Manager to lead our dynamic front office team and be responsible for overseeing the efficient operations of the resort, to ensure the day-to-day activities and guest service is consistently delivered to a high standard.
Availability and flexibility to work a rotating roster is required. Shifts patterns are:
6.00am - 2.00pm
2.00pm - 10.00pm
This could be just the right role for you?
Reporting to the Accommodation Manager, you will effectively manage the daily operations and lead an engaged team, who represent the RACV brand and who deliver exceptional customer service & guest experiences. In this hands-on role and fast paced environment, your key responsibilities for the role include:
Direct and assist the team with front office activities & procedures, room assignments, guest inquiries & requests;
Lead by example, coach and motivate a high performing team which includes front office reception, porter, reservations, night audit & leisure attendants;
Build strong relationships with internal and external stakeholders, handle complex issues, guest complaints and resolve issues in an efficient & professional manner;
Assist with business activities, accounting procedures, expenditure management, rosters & training;
Monitor operations and ensure the property presentation is maintained to a high standard; and
Display a strong knowledge of property facilities, services, events, activities, and local attractions.
What you’ll need to be successful
Previous front office supervisory or management experience in a 4-5 star hotel/resort environment
Experience in staff management practices including rewarding, appraising, counselling & staff development and delivering on the job training
Experience in PMS, Opera desirable
Proficient MS Office applications, administration, numeracy & literacy skills
Exceptional written & verbal communication, conflict resolution and negotiation skills
Strong teamwork, attention to detail, time management, organisational and problem-solving skills
First Aid Certificate, desirable
Drivers Licence (mandatory)
Diploma qualification in hospitality or tourism, desirable
Hold or obtain a Qld WWCC Blue Card
Flexibility to work a rotating roster including evenings, weekends & public holidays
Excellent grooming & personal presentation
We are Offering
Competitive Salary
Discounts on RACV products & resorts, including insurance discounts and free roadside assistance
Employee of the month awards & recognition
Training & development programs for skill advancement and career progression
Complimentary parking onsite
A workplace where your voice is heard, all ideas considered and executed to improve the guest experience
The RACV difference
Challenge yourself with diverse work and go further than you thought at RACV.
Application process
You can learn more about the RACV at careers.racv.com.au
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.
Applicants for this role, will also be required to provide evidence that they have a current Working with Children Check or willing to obtain a Working with Children Check.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Submit your CV via the link below
How to apply:
Become part of an iconic, purpose-driven organisation that gives you the chance to challenge yourself, with rewarding work and opportunities that create an impact beyond your role.
Join RACV if you want to help improve lives in the areas of home, energy, motoring & mobility, and leisure. Your personality will be welcomed, and you’ll work with people who care, in a role where you can make a difference and have room to grow.
Whether you’re providing roadside assistance to those in need, installing smart solar solutions, creating memorable experiences at our clubs and resorts, or designing products and services in one of our two corporate offices — we have people and policies to support you, and benefits you’ll use.
The journey so far
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.
Our values — innovation, accountability, care, and team — guide us to ensure we’re there for our customers, members, and our wider community.
As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.
We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest minds to join the next chapter.
