Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business.
Liaise with all departments to ensure smooth and coordinated operations.
Personally welcome and escort VIP guests; authorize courtesies and ensure VIP room inspections with Housekeeping.
Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.
Ensure efficient and professional check-in and check-out experiences.
Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.
Supervise and support the Front Office team; conduct daily briefings and monitor service standards.
Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.
Manage full-house situations and coordinate guest relocations when necessary.
Oversee lobby and driveway operations, ensuring accessibility, safety, and guest comfort.
Log and report all security incidents and emergencies; ensure safety procedures are followed.
Conduct Night Audit processes and ensure compliance with hotel standards.
Communicate key operational updates and guest feedback to the Rooms Division Manager.
Maintain knowledge of hotel facilities, F&B outlets, and emergency procedures.
Previous Duty Manager experience, preferably within a hotel environment.
Exceptional communication and interpersonal skills to build strong rapport with guests and colleagues.
Confident and proactive problem-solver with strong conflict resolution abilities.
Excellent time management and multitasking skills in a fast-paced service environment.
High attention to detail with a genuine commitment to delivering 5-star service.
Experience with Opera PMS is preferred; First Aid and CPR certification is an advantage.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
