Job Description

JOB SPECIFICATIONS:

• Manage the day-to-day operations with primary responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation.

• Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies.
• Responsible for the scheduling of all airport employees insuring adequate coverage.
• Maintain good employee relations. Handle employee problems in an efficient and effective manner.
• Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Perform other duties as requested.

REQUIREMENTS:

• Motivated leaders who are willing to roll-up their sleeves and work alongside the employees

• 2 years of progressive management experience in a Customer Service environment preferred.

• 2 years' experience & proven success in managing
• Experience hiring, coaching counseling, staff planning, achieving budget goals
• Must be available weekends/holidays

• Operations, Airline or Hospitality experience required.
• Working knowledge of financial reports and budgets
• Excellent communication skills
• Strong computer skills; Word, Excel, data entry skills
• Flexibility, multitasking and experience working in a changing environment