Job Description

Duty Manager – European

Are you a confident hospitality professional with strong leadership skills and a passion for guest satisfaction? We are looking for a Duty Manager – European who will act as the hotel’s ambassador on shift, ensuring smooth operations, exceptional guest experiences, and effective coordination across departments.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Acting as the senior manager on duty, overseeing overall hotel operations during assigned shifts.
• Ensuring exceptional guest experience by proactively handling guest feedback, concerns, and service recovery.
• Managing VIP arrivals, special guests, and high-profile accounts with professionalism and discretion.
• Coordinating closely with Front Office, Housekeeping, F&B, Engineering, and Security teams.
• Monitoring service standards, cleanliness, and operational efficiency across all departments.
• Handling emergency situations, incidents, and complaints in line with hotel procedures.
• Supporting Front Office operations during peak times when required.
• Preparing shift reports and communicating key operational updates to senior management.
• Ensuring compliance with brand standards, hotel SOPs, and safety regulations.

What we need from you:

• European nationality is required for this role.
• Proven experience as a Duty Manager, Assistant Front Office Manager, or Front Office Manager, preferably in a 4- or 5-star hotel.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent guest engagement and conflict-resolution abilities.
• Fluent in English; additional European languages will be a strong advantage.
• High standards of grooming, professionalism, and communication.
• Ability to remain calm and decisive in a fast-paced, operational environment.
• Flexibility to work shifts, including nights, weekends, and public holidays.
• Hospitality qualifications will be an advantage.

At IHG®, we believe leadership is demonstrated through presence, empathy, and action. Join our Front Office leadership team and help deliver True Hospitality by ensuring every guest experience runs seamlessly—day and night.