Job Description

HIGH-LEVEL OVERVIEW

The Duty Drawback Manager is responsible for overseeing the processing of duty drawback claims, analyzing import and export data, preparing and submitting claims, and providing detailed updates to clients, while adhering to complex customs and government regulations and improving overall team performance.

This position is remote for a Utah based service company.

EXPECTATIONS

• Supervise, review, and guide other Drawback team members
• Handle the highest-complexity clients and technical scenarios
• Ensure accuracy and compliance across team output
• Oversee validations, audits, and missing data reviews
• Creates and maintains drawback processes and company SOPs
• Train and develop specialists in company processes and systems
• Build solid relationships with internal and external partners
• Identify process improvement methods to support team performance
• Resolve common technical and compliance challenges independently
• Stay current on CBP and government regulation changes
• Support scoping/onboarding of new clients
• Serve as a subject-matter resource for drawback fundamentals

ESSENTIALS

• 5+ years of experience with import entry and customs brokerage process
• LCB required
• In depth experience of duty drawback regulations and claims processing
• Strong understanding of HTS, Valuation, COO, FTA, etc.
• Excellent communication and relationship building skills
• Experience leading and mentoring a team
• Strong data analytics and attention to detail
• Ability to independently prioritize workload and manage deadlines
• Proficiency in Microsoft Excel and/or other data analytic tools
• Bachelor's degree preferred