Job Description

Our people are everything. Jetconnect is a 100% owned subsidiary business of Qantas. With the Jetconnect head office located in Auckland and crew bases in both Auckland and Wellington, we employ more than 650 people across New Zealand to provide Cabin Crew, Pilots and other aviation services to the Qantas Group. Our people are at the heart of everything we do, and it's their passion for safety, customer service and operational excellence that helps us to deliver the Qantas spirit from the heart of New Zealand.

• Be at the heart of real‑time airline operations, make decisions that keep the flying program moving
• Own disruption recovery in a high‑impact role where your judgement, speed and teamwork matter
• Full‑time, shift‑based opportunity on a 24/7 rotating roster, based at Auckland Airport

At Jetconnect, we’re proud to represent New Zealand while flying the Qantas red tail. Based in New Zealand, we’re an exciting business challenged with delivering strong commercial outcomes. We also provide the same memorable experiences for all customers who travel to and from our beautiful country. We fight to stay ahead of the game, confidently running a world-class operation that brings our New Zealand workforce together while staying true to our commitment to the Qantas Group.

As a Duty Crew Controller, you’ll be at the centre of Qantas’ day‑of‑operations, playing a key role in managing disruption, recovering schedules, and supporting proactive operational planning. You’ll coordinate and control crew activity in real time, including managing rosters, flight disruptions, and crew transport and accommodation for New Zealand–based Pilots and Cabin Crew.

This is a fast‑paced, high‑impact operational role suited to a confident communicator who thrives under pressure, enjoys solving complex problems, and can balance multiple priorities in a constantly changing environment. If you’re looking to build a career in airline operations, this is an opportunity to make critical decisions that directly keep the operation moving.

To be successful, you’ll have:

• The ability to rapidly assess multiple, competing operational issues and make sound decisions within tight timeframes
• Proven problem‑solving capability, applying a calm, collaborative approach through clear communication and effective negotiation
• Experience implementing, reviewing, and adapting plans to minimise disruption and support schedule recovery
• A solid understanding of airport operations and disruption management principles (highly desirable)
• Confidence working autonomously, thinking logically and decisively in a fast‑paced, high‑pressure environment
• Strong written and verbal communication skills, with the ability to clearly articulate operational impacts and decisions
• Flexibility to work shift patterns across a 24/7 rotating roster

Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

We’re committed to helping you build your career. Let’s start a conversation about making your next move.

Applications Close: Wednesday, 27th May 2026